John Joaneh

Edmonton, AB TX* *E* • 780-***-**** • ac8h49@r.postjobfree.com • www.linkedin.com/in/john-joaneh

QUALIFICATIONS

University Graduate with balance of technical, analytical, and management skills providing solid foundation for success in an Application Developerrole.

Project Management: Demonstrated success coordinating multifaceted initiatives requiring prioritization, attention to detail, and teamwork. Outgoing, personable leader fearless in the face of daunting challenges with track record of constantly seeking ways to improve processes and resolve technical issues.

Communication Skills: Talent for attentive listening, analysing needs, and communicating effectively to gain buy-in from key stakeholders at all levels; skilled in written and verbal English, spoken Arabic, and basic French.

Technical Acumen: Skilled in Network Security, updating, maintaining, and repairing computers and operating systems; performing security analyses, stress testing and system enhancing as well as virus and malware removal.

Lifelong Learning: Driven innovator committed to continuously developing new skills and maintaining knowledge of existing and emerging technologies.

Core Technologies:

Environments:

Mac OS, Microsoft Windows XP/10, Linux, Android.

Languages:

SQL Database, Python, HTML5, CSS, Java, Ruby, C#, C++.

Hardware:

Tools / Applications:

Servers, routers, wireless networking devices, IoT, surveillance cameras & systems, back up servers and redundancies.

Microsoft Office Suite (advanced Excel), Adobe Photoshop & Illustrator, Notepad++, Website Builders, Cyberlink Audio & Power Director, Security & Performance Enhancing tools.

EDUCATION

Bachelor of Science (4-Year) Biology & Computer Science

Concordia University of Edmonton, Edmonton, Alberta, 2018

EXPERIENCE HIGHLIGHTS

St. Charles Parish, Edmonton, AB

Multimedia Manager, 1/2012 – Present

Technologies: Mac OS, Power Director Pro, studio-grade sound board, industrial-sized projectors, BOSE audio system, 1080p HD projector screens, wireless microphones, musical instruments & amplifiers, boom microphones.

Liaise with key stakeholders at all levels to gather requirements and determine needs. Mentor and motivate team of 18 to develop targeted PowerPoints for masses and events. Update and champion standard operating procedures (SOP) to increase internal efficiency and customer satisfaction.

Elevate organizational technical competency by developing and facilitating skills workshops.

Skillfully orchestrate all audio and visual controls for events of all sizes by arranging all equipment logistics, delegating workload, and creating schedules to provide consistent coverage.

PGS Services (Canadian Tire & Shoppers Drug Mart), Edmonton, Alberta,

Loss Prevention Officer, 10/2014 to 4/2015

Employed superb observation abilities to track shopper behavior, identifying potential shoplifters. Conducted appropriate follow up activities, notifying law enforcement when necessary.

Achieved savings of $14,000 in merchandise through preventing total of 43 thefts.

Championed the overhaul and maintenance of several surveillance systems in multiple stores to cover blind spots and high concealment areas, which reduced theft by up to 30% per year.

Londonderry Mall, Edmonton, AB

Security Supervisor, 9/2013 to 7/2014

Collaborated with Assistant Manager to manage team performance, evaluating approach to performance of duties and serving as role model for Security Officers. Spearheaded multiple security programs, including First Aid, Lost & Found, Key Control, and Surveillance Systems, which followed complex, detailed policies and procedures to ensure appropriate implementation and support overall effectiveness.

Promoted to Supervisor after six months in position, in recognition of strong performance.

Displayed professional demeanor and critical thinking during multiple high stress situations, including a bomb threat Evacuation, apprehending a known criminal, and stabilizing a customer experiencing heart failure.

Security Officer, 3/2013 to 9/2013

Demonstrated strong understanding of complex legal issues related to position responsibilities. Served as first responder in high profile and emergency incidents, interacting effectively with Edmonton Police Services, the Emergency Medical Services as well as the Edmonton Fire Department. Demonstrated attention to detail and communication abilities in documenting incidents and all relevant information.

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