Customer Service Representative

* * * * *

Bhaumik Patel

** ****** ******, ********, ** L6Y 0L1 • *********@*****.***• 647-***-**** www.linkedin.com/in/bipatel

OBJECTIVE:

To obtain a permanent Full-Time position at your company. HIGHLIGHTS OF QUALIFICATIONS:

• Windows (Server 2012, 2008, 2003, 7, 8,

& 10)

• Networking (Cisco, Aerohive)

• Virtualization (ESXi, VMware, Hyper V)

• Storage (Netapp)

• Security (Websense, Antivirus)

• Messaging (Exchange, Domino, Skype

for business)

• Telecommunication (Nortel BCM, Bell

Total Connect, Blackberry UEM)

• Service Management (ITIL, M42)

• ERP/MRP software (Trans4m, Sage 300)

PROFESSIONAL EXPERIENCE:

Position: Jr. System Administrator Jan 2017 – Present Company: Magna Powertrain - Concord, ON

• Managing the IT related issues of plant with 100 users including supporting issues, hardware, software and local policy

• Installing, updating and maintaining all the end user devices

• Support the user with their day-to-day issues with Windows 7, 10 and MS office suites 2013, 2016 and other software like AutoCAD, SolidWork

• Supporting in managing the Active Directory, WSUS, DHCP, ERP (Ttrans4m), Lotus Notes

• Supporting TCP/IP network and network services/devices including: switches, access point. DHCP, and Wi-Fi

• Assisted System administrator of different sites with their daily work routine

• Assisted in implementing Bell VOIP phone project which helped the site in advancing the phone technology

• Successfully completed the execution ADP timeclock project, which helped finance calculating the accurate direct labor cost per line

• Keeping track of IT hardware and software inventory for the Audit purpose

• Managing the business plan for Mobile phone

• Responding to user’s problem through Matrix42 ticketing system, calls or emails

• Resolving and updating user’s ticket in timely manner with proper comments Position: Manager Nov 2015 – Dec 2016

Company: Grey Cab – Prince Albert, SK

• Planned, organized and managed the staff work duties

• Implemented schedule and policy changes

• Monitored operations to ensure that staff members complied with administrative policies and procedures

• Analyzed expenditures and other financial information to develop plans, policies, and budgets for increasing profits and improving services

• Supervised workers assigning tariff classifications and preparing billing and pay cheque Bhaumik Patel 647-***-****

2 P a g e

Position: Customer Service Representative Apr 2015 – Oct 2015 Company: Canadian Tire – Thompson, MB

• Assisted customers by answering product and service questions; suggesting information about other products and services

• Resolved product and service problems by clarifying the customer complaints

• Processed payments by totaling purchases; processing cash and debit or credit card

• Managed a large amount of incoming calls

Position: Junior .Net Developer Apr 2013 – Jan 2015 Company: Kehvri Technology, India

• Understood Project requirement

• Created Database using SQL Server

• Adhered to coding standards defined by Technical Management

• Established harmonious working relationship with management

• Understood the professional development process and became actively involved by setting challenging goals and met them through continuous learning EDUCATIONAL QUALIFICATION:

Computer Systems Technology Jan 2017 – Present

Seneca College, Toronto – Ontario (Canada)

Bachelor of Engineering – Computer Science Aug 2007 – Apr 2011 Visvesvaraya Technological University, Bengaluru – Karnataka (India)

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