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Customer Service Manager

Location:
El Paso, TX
Posted:
February 12, 2019

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Resume:

***** ****** ******

El Paso, TX *****

915-***-****

ac8gxl@r.postjobfree.com

Jaime A. Peña, BSB/M

Summary of Extensive experience in domestic & international logistics management with

Qualifications export, import and global operations.

Well versed in all major modes of transportation, including LTL, truckload, intermodal, rail, ocean, air and charter.

Transportation network designs and implementations.

Cross border operations with Mexico, Canada, and international in-bond logistics.

Warehousing, transportation terminal operations, dispatching, milkruns, consolidations and customer service.

Employer sponsored seminars and courses on various topics including:

oDiversity in the Workplace

oAPICS Workshops

oMaterials & Capacity Requirements Planning

oJust-In-Time

oProduction Activity Control

oInventory Management

oMRP/CRP

oAccess/Excel/Word

oManaging Multiple Projects, Objectives and Deadlines

oConflicts of Interest /Ethics

oSix Sigma Workshop

oKaizen Workshop

oSarbanes-Oxley

oHAZMAT 49CRF

oInco terms 2010 & Export Basics

oChrysler Delivery

oFord Delivery

oPepsi Pro

Additional training and course work completed in US Customs Regulations and Harmonized Tariff classifications (HTS), in preparation for US Customs C-TPAT certification.

Languages English, Spanish.

Professional

Experience Marketing Equipment Manager, Pepsi-Cola El Paso, TX 2012-Present

Directly involved in the scheduling, procurement, installing & repair program of Pepsi marketing equipment (post-mix fountains, vending machines and refrigeration systems).

Supervising nine hourly direct reports. Managing their workload, Kronos report and customer service (featuring after hours on call activities).

Managing Inbound/Outbound traffic to ensure company assets are accounted for.

Inventory control and equipment disposition of Pepsi Equipment/Components.

Warehouse Manager, InterCeramic Santa Teresa, NM May-July 2012

Managed shipping and receiving operations: scheduling, procurement, distribution of interior/exterior ceramic tile product.

Handling National accounts such as 7-Eleven, Lowes, Home Depots etc.

Supply Chain Supervisor, Visteon, LLC El Paso, TX 2000-2011

Responsible for the inbound supplier logistics for 2 divisions, supporting 8 manufacturing operations in Northern Mexico, and limited support to Brazilian and Argentinean operations for Visteon Corporation (formerly of Ford Motor Company components divisions).

Transportation cost reductions and data analysis. Documented YTD cost reductions of $1.3 Million. VCASH disputes.

Project management and implementation of cross border operations and transitions to new operations.

Knowledgeable in major Customs and CBP programs (ACE, BASC, C-TPAT & FAST).

Work with the Purchasing, Business Development, Customs and MPL groups regarding new supplier and customer implementations.

Transportation and logistics coordination for machinery and tooling transfers.

Inventory Control and cycle program for over 6000 components.

Internal Control –Process development and document control leader.

Safety & Security Leader -Facility maintenance as well as industrial equipment. Oversee C-TPAT regulations and compliance.

Warehouse Supervisor Ford Motor Co. El Paso, TX 1997 – 2000

Oversaw all aspects of the terminal with the lowest operating cost ratio in the company and the following areas:

Staff: 2 administrative clerks, 2 floors coordinators, 4 quality checkers and 8 forklift drivers.

Accountable for terminal shipping & receiving activities

Handled automotive consolidation operation for multiple automotive clients.

Ensuring dock to dock flow and FIFO adherence.

MP&L Supervisor, Coclisa SA de CV Juarez, MX 1993 – 1996

Production Controlled 15 lines on U.S. – Mexico border.

Master scheduling, Cycle Program and Parts Follow up –MRPII

Daily interface with production, engineering and quality teams, Mexican carriers, and customers on both sides of the border.

Inbound and outbound Mexican shipments and domestic LTL

Education University Of Phoenix, Santa Teresa, NM June 2002

BSB/M Business Management Bachelor’s Degree.

Certificates: HAZMAT 49CFR

Six Sigma Green Belt

Awards: 2010 Visteon Leading the Way Program

1999 Coclisa 100% FCSD & Aftermarket Delivery

References Upon Request.



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