Jonna Frick

812-***-**** Evansville, IN ac8gx0@r.postjobfree.com

Office / Administrative Assistance

Office work for 15+ years within several different industries. Including but not limited to insurance, production/factory, and collision repair.

KEY SKILLS

Prepare files

Answer phone

Microsoft Office

Order supplies for office

Assist w/referrals

Problem solving

Made deposits

PROFESSIONAL EXPERIENCE

Lefler Collision Center 2016 – 2018

Customer Service Representative

Answered phone and directed to correct person

Prepared file for appointments set by estimators or myself

Keep insurance companies and rental car companies up to date on repairs and estimated completion dates

Assisted estimators w/paperwork and scheduling

Greeted customers and collected information beneficial to receive their estimate

Old National Insurance 2013 - 2016

Customer Service Agent for Large Commercial Lines

Managed client files for the agents.

Put together information beneficial for renewal information needed

Made necessary changes when received from customer via email or phone call

Followed up w/referrals and put together quotes for renewal and new business

Kunkel Insurance Agency 2003 – 2013

Custom Service Representative

Answered phone and addressed the issue, either handled issue or directed to correct person

Checked all changes and renewals from insurance companies to insure they were processed correctly

Prepared quotes for renewal and new business

Bob Grimes Insurance & Financial Services 1999 – 2003

Customer Service Representative / Office Manager

Maintained existing files

Ordered all office supplies and insured office was well stocked

Maintained and updated trust account in Quicken

Put together daily deposits

EDUCATION / SKILLS

Oakland City University, Oakland City, IN 1984-1985

Computer Programming– field of study

No degree received

Volunteered for televised WNIN Spring Auction. Started volunteering in 2014 and this has expanded to chairing the committee for the last two years.

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