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Manager Management

Cary, North Carolina, United States
February 12, 2019

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*** ********** *****

Cary, NC 27519

919-***-**** cell


Extensive exposure to the healthcare information systems industry in a leadership role. Proficient in budgeting, analyzing, documenting and providing resolutions to complex issues through identification, planning, organization of resources and reporting in an understandable concise format. Well-developed analytical, debugging and troubleshooting capabilities. Excellent oral, written and presentation skills. Driven healthcare IT leader with broad knowledge of systems and software.





Strategic Planning/Execution

Team Oriented

HIPAA Officer


Staff Direction/Development

Budget / Analytics

EMR / HL7 /HIS Systems

SalesForce / N-able RMM

Relationship Management

Best Practices

Advisory / Consulting

SDLC/Agile Development


- ITILv3 Foundation Certification

- Lean Six Sigma Black Belt Certification

- Master’s in Business Administration from the McColl School of Business, Queens University, Charlotte, NC.

- Over 16 years of implementations and project management in client institutions

- Over 15 years of leadership management experience in small and midsized private companies

- Excellent written and verbal communication. Strong presentation skills.

- Team-oriented management style

- Broad understanding of Information Technology and Healthcare

- Analytical Thinking and Problem Solving


Net Friends, Durham, NC November 2017 to October 2018

Healthcare IT Expert, Work with healthcare clients to deliver advisory services in the areas of infrastructure assessments, IT security and IT strategy to minimize risks and further compliance. Implement initiatives identified as part of the strategic plan and key management objectives. Provide periodic reviews and assessments to measure quality and adapt to the ever-changing needs of the healthcare delivery vertical.

Consultant, Cary, NC January 2017 to December 2017

Independent Consultant, Work in partnership with clients, advising them how to define and execute IT strategic plans in order to meet business objectives or overcome problems. Work to improve the quality, structure and efficiency of healthcare IT systems in various organizations.

PatientWorks, Cary, NC April 2006 to December 2016

VP/Director of Operations. Responsible for Software Development, Implementation and Support teams (12 employees) in support of customers using the PatientWorks e-forms management software and the KioskWorks patient self-service solution suite built on Microsoft platform integrated to Active Directory. Management responsibilities include formulating strategy to meet performance metrics, budget development, office and personnel administration, sales presentations, marketing and tradeshow assistance and business development. Implemented a Service Level Agreement, enforced adherence to SDLC methodology, and espoused more quality reviews to enhance our business value to the customer base and to enforce best practices. Acting HIPAA Officer for the company. Provide guidance to the Board of Directors.

Sterling Healthcare, Durham, NC February 2004 to January 2006

Director Enterprise IT, (Scott Medical Group becomes Sterling Healthcare after emerging from bankruptcy) Responsible for the identification of strategic initiatives, management and delivery of information solutions and the encouragement of best practices on an ongoing basis to Sterling Healthcare, Sterling Billing Services, and Sterling Government Services. Duties included management of 12 employees in the development and support of hospital emergency department staffing and billing systems, primary care patient management systems (IDX Groupcast) and GE Healthcare’s Logician EMR, and billing service for governmental services. Full purchasing and budgetary responsibilities in accordance with enterprise IT goals.

Scott Medical Group, LLC, Durham, NC June 2000 to January 2004

Chief Information Officer, Areas of responsibility included complete division management of 30 employees in the installation, management and support of hardware and software solutions for 45 medical practices in 3 different states. Oversaw Windows and AIX server environments in support of GE Medical System’s Centricity Physician’s Office (Logician), IDX’s Groupcast practice management system, Ingenix’s ClaimsManager system in addition to various smaller systems. Worked to improve business processes and gain efficiencies in support of the medical practices and the patient population at-large. Other duties included purchasing decisions, managing vendor relationships and overseeing the IT Help desk.

MedicaLogic, Inc. (GE Healthcare), Hillsboro, OR December 1996 to June 2000

Program Manager, Areas of responsibility included management of implementation teams on large EMR (GE Centricity) projects. Duties included staff management, project management, workflow analysis, maintaining client relationships and quoting prospective engagements. Other duties included facilitating the rollout of MedicaLogic’s web services including Logician Internet and to clients in the Eastern US.

A4 Health Systems (Allscripts), Raleigh, NC September 1990 to December 1996

Sales and Marketing Client Relationship Manager, December 1993 to December 1996. Areas of responsibility included maintaining positive client relationships for reference sites, increasing add-on sales to achieve quotas, overseeing delivery of client service and support, billing for A4 services, and assistance with strategic planning. Responsible for managing 18 hospitals/IDNs in northeast.

Implementation Services Product Specialist, September 1990 to November 1993: Areas of responsibility included consulting, needs analysis and technical installation of A4's Patient Accounting, Managed Care, Decision Support and Executive Information systems. Responsibilities included assisting clients with system training, policies, procedure development, and report definition. Primary company contact for 50% of customer sites supported.

Ernst & Young, Charlotte, NC April 1988 to July 1990

Healthcare Information Systems Consulting Manager, Areas of responsibility included project supervision and market development within hospital and physician practice management environments. Specialized in financial and decision support systems. Also responsible for consultant skill development and productivity on selected engagements. Services rendered included: Long range information system plans, vendor evaluation and selection, contract negotiation assistance, implementation assistance, business office assistance and post implementation audits.


ITILv3 Foundation Certification July 2018

Lean Six Sigma Black Belt Certification August 2017

Master of Business Administration, July 1988

GPA 3.5. Queens University, Charlotte NC

Bachelor of Science in Business Administration, December 1982

Major in Information Systems, Major GPA 4.0. Minor in Computer Science. Overall GPA 3.6. Cum Laude Honor Graduate.

Appalachian State University, Boone, NC


GE Centricity / Logician, Microsoft Team Foundation Server, EDI / HL7, Windows/SQL/VMware Admin, COBOL, Revenue Cycle Management, Patient Accounting / ADT, Salesforce, N-able RMM, VEEAM cloud backup, Active Directory

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