Administrative Assistant Customer Service

KAREN WILLIAMS

Cheverly, MD ***** 301-***-**** **********@*****.*** linkedin.com/in/karen-williams-a2315170/

Senior Administrative Professional

Results-driven administrative professional with 15+ years of progressive and transferable experience, specializing in executive support, contract documentation management and close-outs. Demonstrated ability to succeed in fast-paced, multi-tasking, and deadline-driven environments. Detail oriented and adept at documenting procedures to streamline and standardize processes. Key strengths:

Concur Expense Reports Contract Record Management Customer Service Process and Procedure Documentation Report Preparation Auditing & Compliance Project Coordination Training & Development Proposals Expense Reporting Travel Coordination Schedule Management Supply & Inventory Management

Professional Experience

GENERAL DYNAMICS INFORMATION TECHNOLOGY 2018-2019

Sr. Administrative Assistant/Office Programs

Senior Administrative Functions:

Supporting Financial Planning and Analysis, Internal Controls, Business Analysis, Financial Integration, Controller (Financial Reporting) and Government Compliance

General Administrative Functions:

Coordinated Concur expense reports, travel arrangements, and meetings.

Managed supply inventory and generated orders for approval.

Developed Concur Expense reports.

GENERAL DYNAMICS INFORMATION TECHNOLOGY 2007 – 2018

Lead Administrative Assistant/Department Administrator (2008 – 2018)

Contractor/Administrative Assistant (2007 – 2008)

Contract Record Management:

Served as Records Assistant for all files including legacy FEDCIV, FCBS, CHM, Amerind, Anteon, and Senate.

Created non-disclosure agreements (NDAs) and forwarded to various companies; facilitated exchange of comments, negotiations, and final execution.

Acted as OCI Coordinator for HCSD – Organizational Conflict of Interest is sent a Notice/Response sent to each division to ensure we are not duplicating proposal pursuits.

Facilitated the closeout checklist process to obtain PM, AR/billing, and FA approvals.

Compiled information to respond to contract audits and special requests.

Maintained the contracts filing system (manual and electronic).

General Administrative Functions:

Coordinated expense reports, timesheets, travel arrangements, and meetings.

Managed supply inventory and generated orders for approval.

Developed reports and proposals.

Key Accomplishments:

Documented contract close-outs procedures that are still in use today. The impact is past due documents signed and funds collected and outstanding funds due delivered.

Prepared a chart outlining the process for Organizational Conflict of Interest to ensure divisions are not bidding on the same contract work.

Re-organized 12 previously disorganized five-drawer cabinets of Contracts by number order and Subcontract files by alphabetical order (prior to process eventually being placed online).

Education

Associate of Arts in Business Administration Bryant & Stratton Business Institute, Buffalo, NY

Candidate for Bachelor of Arts, Business Administration and Bachelor of Science, Computer Science

Oakwood College, Huntsville, AL

Technical Skills

Proficient using Microsoft Office including Word, Excel, PowerPoint, and Outlook, Concur Expense Reports

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