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Customer Service Sales

Maple, Ontario, Canada
February 11, 2019

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Rene Thomas


Customer Service Professional

Results-driven and customer focused professional; skilled, adaptable and trustworthy with a proven track record of developing lasting relations with clients based on exceptional customer service and thorough knowledge of product and services in retail and non-profit environments

Areas of expertise include:

•Sales & Marketing

•Customer Relations

•Product Management

•Team Building

•Product Logistics


•Training / Coaching



Technical Proficiency:

Advanced MS Word, Excel, PowerPoint, POS

Relevant Experience

Store Management

•Supervised and coached staff of over 20 employees

•Developed and monitored staffing schedules and monitored employee performance

•Coordinated the sales logistics and product management

•Oversaw the daily shipping and receiving of $200,000 worth of product on a daily basis

•Worked closely with sales team resulting in annual sales gain by over 11%

•Established working partnerships with other Champ stores and retail partners to facilitate customers and increase customer satisfaction / retention

Organizational Skills

•Organized and sent w/e emails on sales performance

•Regularly checked in store inventory for discrepancies to control shrink

•Managed in store schedule to stay within allowed budget while maximizing peak periods

•Facilitated in the hiring and training of new employees for peak seasons.

Customer Service

•Created a pleasant environment for new and returning customers

•Trained and coached staff on conflict resolution

•Effectively communicated with customers and resolve disputes

Employment History

Assistant Manager, Co-Manager 2007-2017

Champs Sports Canada, Toronto, Ontario

Education, Training and Certification

Volunteer Recruitment & Management and Working with At-Risk Children & Youth Training

First Aid / CPR (expires 2020)

Ontario Secondary School Diploma, Thistletown Collegiate, Etobicoke, ON

Mathematics & Science, Seneca College, Yorkgate Campus

Completed 2years of Civil Engineering, Seneca College

References available upon request

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