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Desktop Support

Avondale, Arizona, United States
February 11, 2019

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James Allen Cruz

**** *. ***** ****, ********, AZ 85323 +1-310-***-****



December 2016 – November 2018

Berlin, Germany

Interface with various content creators to coordinate the production and decimation of online media.

Install and configure online media software and hardware for distribution of high-quality material.

Support content creators using industry specific software to create and distribute high-quality media.

Effectively development custom consumer-grade systems and make critical decisions on the use of limited budgetary resources.

SYSTEMS ADMINISTRATOR – Arizona Association of Realtors (AAR)

August 2014 – September 2016

Phoenix, AZ

Installs, configures, monitors, troubleshoots and maintains server software and hardware with little or no assistance in a medium sized business environment.

Provide on-call support as necessary for remote clients on Windows and OSX end-user systems.

Effectively troubleshoot systems, provide users technical support to adhere to organizational Service Level Agreements.

Work with and maintain Active Directory for on-boarding and off-boarding users.

Maintained and managed Microsoft Active Directory, DNS, and DHCP.

Maintained Exchange 2010 in medium sized business environment, to include mailbox provisioning.

Implemented and administered Microsoft Lync 2013.

Deployed and configured Windows Server Update Services (WSUS) to apply necessary patches to both servers and workstations.

Deployed and configured Windows 2012 systems to support day-to-day operations.

Maintained backup system and ensures backups are successfully completed and periodically tested (Symantec Backup Exec).

Create well written documentation, communications, and management reports.

With limited supervision, installs, configures and supports various line-of-business applications and hardware.

Interface with other IT professionals to coordinate the installation and maintenance client server applications to support line of business systems.

COMPUTER LAB TECHNICIAN – Estrella Mountain Community College (EMCC)

May 2012 – July 2014

Avondale, AZ

Manage day-to-day operations, monitoring, and performance tuning of lab equipment.

Installed, configured, monitored, and maintained lab environment software and hardware with little or no assistance.

Worked with and maintained Active Directory accounts, security groups, and group policies.

Develop and troubleshoot basic application profiles to support classroom systems

Installed, configured, and maintained Cisco iOS across multiple hardware platforms using various automation techniques and services.

Interact positively and effectively with students and staff members at all levels within the organization to resolve critical matters of significance that effect the classroom environment.


Northern Arizona University

Flagstaff, AZ

Bachelor of Science, Information Technology Management, August 2012 – May 2014

Summa cum Laude

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