Customer Service Representative
Resume:
JENNIFER DIPLOCK
** ******* ***., ***. ****. Toronto, ON. M6R 2H6 P: 416-***-**** e: *********@*****.***
CUSTOMER SERVICE REPRESENTATIVE
Highly experienced Customer Service Representative with background working within Sales and Client services. Strong ability to go above and beyond for customers and problem solve any challenges to achieve optimal service. Excellence demonstrated within business development and customer retention.
HIGHLIGHTS:
10+ years delivering high level Customer Service and Sales
Highly proficient with Order taking, invoicing, and handling inventory related issues
Past experience providing sales quotes to customers and facilitating full sales cycle
Highly proficient with computer use and internal software systems
Background assisting clients over the phone as well as in person/ first point of contact
Strong Communication skills with superior work ethic and professional manner
PROFESSIONAL
CUSTOMER SERVICE REP March 2018 - May 2018
BG Distribution
•Taking and entering phone and counter orders in addition to performing all sales transactions for customers
•Quoting on jobs for clients and answering all inquiries with thorough product knowledge
•Provided minor tech support for customers as needed; Provided further instruction if required
•Assisted staff in warehouse when needed ensuring full staff support
•Keying locks for customers when required
ASSISTANT SHOP MANAGER September 2015 - March 2018
Lock Up Services Inc.
•Provided excellent customer service and performed all store sales for busy locksmith company
•Completed purchasing for store products and inventory
•Pricing completed jobs and delivering minor quotes to customers
•Cutting Keys and keying locks in store for patrons; Troubleshooting of all problems that arose
•Prepping hardware and keying locks for outside techs
•Identifying and locating unusual parts and products
•Handled dispatch duties when required to support fellow staff
•Provided minor tech support to customers and staff when required
CUSTOMER SERVICE REPRESENTATIVE September 2010 – September 2015
Hardware Agencies
•Responsible for taking and entering phone and counter orders in addition to performing all sales transactions
•Quoting on jobs for clients and answering all inquiries with thorough product knowledge
•Ensured that all customer complaints or issues were handled with highest level of professionalism and customer centered-focus
•Assisted fellow staff as a supportive team member helping out in all departments as needed
•Provided tech support for customers when needed and assisted with any other concerns
JENNIFER DIPLOCK
55 Triller Ave., Apr. 1606. Toronto, ON. M6R 2H6 P: 416-***-**** e: *********@*****.***
REFERENCES:
1)JASON SAVOIE
BRANCH MANAGER – BG DISTRIBUTION
2)MIKE LA ROCHE
OPERATIONS MANAGER – HARDWARE AGENCIES
3)SAFOORA WALL
INSIDE SALES MANAGER – STANDARD PRODUCTS
905-***-**** EXT. 3114
Contact this candidate