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Customer Service Technical Writer

Location:
Waterloo, Ontario, Canada
Posted:
February 11, 2019

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Resume:

Alexander Ryu

905-***-**** ac8gg9@r.postjobfree.com https://github.com/ayryu

LANGUAGES, MISCELLANEOUS Java, Python, CSS, HTML, SQL, Flask, Android Studio, Git Projects

Flaskr

FLASK, PYTHON, CSS, HTML, SQL

• Developed a web application written in Python using the framework Flask to create a blog

• Created view functionswhichrespondtoauthenticationrequeststotheblogforusessuchasregistrationandlogginginandcreatingblogposts

• Used templates to render HTML and CSS for display on a browser Strikedown

ANDROID STUDIO, JAVA, SQL

• Developed an app using Android Studio which logs tasks and their completion status using Java

• Structured the app with Android Architecture Components for easier management and clear compartmentalization

• Worked with the Room persistence librarywhichhelpedwith the construction of a SQLite database that caches data Miwok

ANDROID STUDIO, GIT, JAVA

• Developed an Android app that translates common phrases used in the Miwok language, including voice clips and image representations

• Used Git to manage version control

• Learned how to create a subclass for ArrayAdapter in order to display multiple TextViews in a list Hackathons

StarterHacks Waterloo, Ontario

LEAD ANDROID DEVELOPER January 2019

• Responsible for creating an app targeted towards those with depression/anxiety disorders by aiming to grow and maintain user productivity

• Generated the idea and worked with 4 people in designer and marketing roles, pitching the project to multiple judges Work Experience

HomeSense Waterloo, Ontario

STORE ASSOCIATE Feb.2018 - Present

• Processed over 100 customer transactions on an average day while verifying prices to protect against fraud, handling fragile valuables, and completing transactions quickly while maintaining consistent high quality customer service

• Offeredsupplementaryinformationonproductqualityandusagetoinquiringcustomers,specializing inkitchenaccessoriesandgourmetfoods Johnson & Johnson Inc. Canada Guelph, Ontario

RESEARCH ASSISTANT - RESEARCH AND DEVELOPMENT TECHNICAL WRITER Sept. 2015 - Dec. 2015

• Prepared and revised development reports detailing stages in new product development ranging from chemical formulation to environmental impact assessments for multiple OTC medications

• Responsible for leading product development meetings which involved collaborating with multiple departments, as well as tracking progress and establishing new deliverables with managers

• Performed GMP regulated laboratorywork including waste neutralization and solution preparation for HPLC Volunteering

Iroquois Ridge Public Library Oakville, Ontario

TD SUMMER READING PROGRAM VOLUNTEER Jun. 2012 - Aug. 2012

• Catalogued reading progress of over 100 participants to help them reach goals that aimed to improve their literacy skills and reinforce the concept of reading as a source of education and entertainment

• Aided in the organization of activities for children ages 7 to 12 that promoted reading and engaged the participants by simulating environments inspired by popular works of fiction such as organizing a HarryPotter treasure hunt Education

University of Waterloo Waterloo, Ontario

BACHELOR OF SCIENCE - HONOURS BIOLOGY Expected: May 2020 ALEXANDER RYU · RÉSUMÉ 1



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