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Customer Service Associate

Location:
Mumbai, Maharashtra, India
Posted:
February 13, 2019

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Resume:

Supreet Kaur Bhelay

OBJECTIVE

To seek a position where my skills & creativity are fully utilized while gaining new experience and knowledge and growth in the company.

Contact Info

Address

:

A-204, Gaurav Avenue,

Hatkesh Road,

Mira road (east).

Thane-401107

Telephone No.

:

961-***-****

Email

:

ac8g6g@r.postjobfree.com

Personal Particulars

Age

:

23 years

D.O.B

:

30th October 1995

Nationality

:

Indian

Gender

:

Female

Marital Status

:

Single

Educational Background

Educational Qualification

Field of Study

:

SSC

Institute / University

:

Maharashtra Board

Marks Obtained

:

Second Class

Field of Study

:

HSC

Institute / University

:

Mumbai University

Marks Obtained

:

Second Class

Field of Study

:

B.M.S(Marketing)

Institute / University

:

Mumbai University

Marks Obtained

:

Second Class

Computer Skills

Operating System

:

WINDOWS 98,2000 And XP

Basic

:

MS word, Excel, Power point, Internet

Employment History

1. Worked With : Conneqt Business Solution Limited (Formally Tata business solution Limited)

Position Title : Customer Service Associate (Grade 1A)

Location : Thane

Department : Operations

Total Duration : 16 months (From 25th November 2016 - 03rd April 2018).

Got the opportunity to work with this company as a Customer Service Associate(CSA) for YES BANK Process.

The process was related to outbound calling of sales to sell Credit Cards for YES BANK.

We generates leads and use to send it on the field via email.

Need to take followup with the field team to check whether the lead is converted or not and if there is any issue get it solved by speaking to customer and the field team.

After that I was moved to YES BANK-CREDIT CARD-CUSTOMER VALUE MANAGEMENT.

In this process, the products were EMI Conversion, Yes Pay Now (auto debit facility of utility bills), Card protection Plan.

We call the customers and convert transaction in to EMI of 2500 rs and above.

In process we also solve customer Problem related to the credit card by forwarding it to the back end team.

I have also worked as an acting team leader in absence of my Team leader.

2. Worked With : Convergys India Service PVT LTD ( Formally Concentrix )

Position Title : Customer Service Associate (Annexure A)

Location : Thane

Department : Operations

Total Duration : 6 months (From 21st June 2018 till Date).

Got an opportunity to work with Hindustan Unilever Limited which is Fast Moving Consumer Goods(FMGC) company.

In this process we answer consumer email Regarding product query, feedback or complaints for all products.

Also, I have handled chat for Lakme, Knorr and LUX and inbound calls regarding consumer query, feedback or complaints for all products.

Other Details

Interests

:

Music, Watching movies & Cooking.

Languages

:

English, Hindi, and Punjabi (Read, Write & Speak).

Experience

:

2 years

Current Location

:

Mira Road.

Thanks & Regard

(Supreet Kaur Bhelay)



Contact this candidate