Rohini Krishnan

714-***-**** ac8g4k@r.postjobfree.com US Permanent Resident

Professional Experience

American International Assurance (AIA) Company Limited Kuala Lumpur, Malaysia 2004-2009 Customer Service Executive (AIG Call Center)

Prepare daily calls tracking reports on rotation basis

Handle inbound calls on general inquiry, Policy owner services and other inquiries pertaining to client’s insurance

Handle agents’ inquiries and process and procedures

Attend customer focus training on soft skills

Liaison with other departments on client’s pending cases

Make outbound calls to clients and agents

Delivery and monitoring on faxes and on pending cases to be dispatched to helpdesk

Present group briefing on rotation basis

Present group refresher training on products and procedures on rotation basis

Handling general correspondence

Touch n Go Company Limited Kuala Lumpur, Malaysia 1999-2004 Customer Service Executive

Involve in road show activities

Attend inbound calls from clients, toll agent and service providers

Attend walk in customers on reload of the toll card, lost card, inquiries, card malfunction and etc.

Preparation of daily, weekly, monthly reports on stock and cash flow.

Handling general correspondence

Attend trainings related to Customer Service and Debt Collection Skills MBf Card Services (AmBank Group) Kuala Lumpur, Malaysia 1996-1999 Credit Control Executive

Calling customers and probe on the late settlement of their outstanding payments

Collection of outstanding payments on non-performing loan

Preparation of financial report on the status of non-payment & non-performing accounts.

Proceed legal matters on non- performing accounts Stamford College Kuala Lumpur, Malaysia 1995-1996 Cashier

Collection and monitoring student payment and attendance

Handling cash e.g. students fee, registration fee and others

Preparation of daily, weekly and monthly reports on student payment

Handling inquiries on enrolment and courses

MBf Finance Limited (AmBank Group) Kuala Lumpur, Malaysia 1993-1995 Credit Control Representative

Collection of ageing debtors

Liaison with customers, bankers and solicitors on collection of debts and possible proceedings with legal matters such as bankruptcy lodgment.

Make outbound calls to clients on follow up for payment Agai Travel Kuala Lumpur, Malaysia 1992-1993

Tele - Sales Representative

Outbound call promoting travel card

Managed 20 sales per day

Assist training for new recruits — speeding profitability Durai & Associâtes Kuala Lumpur, Malaysia 1991-1992 Receptionist

Handling inbound and outbound calls

Handle incoming and outgoing mails

Attend walk in clients

Education

Qualification : Executive Diploma

Field of Study : Logistic & Supply Chain Management Major : Supply Chain & Logistics

Institute /

University

: University Technology Malaysia

Qualification : Diploma

Field of Study : Administration

Major : Administrative Management

Institute /

University

: Stamford College, Malaysia

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