Receptionist

CHAIMAA ELKSIS

**** ****** ****, ********, ** T*W3A7 780-***-**** ac8g3y@r.postjobfree.com

Motivated Customer Service Representative with over four years' retail experience in fast-paced, team-based environment. Driven and proven successful at achieving established targets and team goals. Personable and professional communicator with fluency in french, english and arabic . Manage a high volume of work by balancing competing deadlines and priorities effectively amongst a variety of diverse tasks.

Security awareness

Trilingual capability (Frensh,English,Arabic)

Excellent customer service

Multitasking strengths

Attention to detail

Problem-solving skills

Five-star hotel experience

Hospitality

Problem-solving

Receptionist, 02/2013 to 01/2015

Service Des Résidences, Pavillon Alphonse-Marie-Parent. – Québec, QC Screened and verified visitors for identification credentials and purpose of visit to maintain security. Monitored premises security, screened visitors, updated logs and issued passes. Received incoming packages and mail, dispersed parcels and correspondence. Greeted customers and visitors in-person and via telephone calls. Hotel Front Desk, 03/2012 to 01/2013

Grand Mogador City Center - Luxury Hotel – Casablanca, Casablanca-Settat Greeted and welcomed all hotel guests with a smile. Delivered messages, mail and packages left for guests and hotel facilities in a timely manner. Updated team members about changes in hotel products, services, pricing and policies. Verified that personal and payment information on guest accounts was accurate and complete. Reviewed account information and charges with guests during check-out. Greeted and assisted guests by gathering information pertaining to reservations or requests. P S

S

W H

Front Office Receptionist, 01/2011 to 01/2012

Dar Sophia – Casablanca, Maroc

Answered telephone inquiries from clients, vendors and the public. Prepared packages for shipment, pickup or courier delivery to customers. Answered the phone by the second ring and greeted callers enthusiastically. Greeted a dozen daily visitors and customers upon arrival. Coordinated, scheduled and arranged meeting and travel calendars, including business and social events. Monitored and screened visitors to verify accessibility to inter-office personnel. High School Diploma: 2011

School Imam Malik - Casablanca, Casablanca-Settat

2015

Laval University - Québec City, QC

E

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