Customer Service Administrative Assistant

Nidhi Khanna

Phone 780-***-**** Email Id: **************@*****.***

Address: ****, ** *** **, ********, AB

SUMMARY

An Accomplished, Enthusiastic and Result-oriented Customer Service professional with over 5 years of experience in Office Administration and Customer Service. Recognized for ability to communicate with customers and provide exceptional customer service that ensures client retention.

Core Skills:

Self-Starter with an engaging entrepreneurial spirit, enjoy challenging work in a fun, fast-paced, flexible work environment

Proven ability to increase sales targets through upselling techniques as well as implement additional processes that drive profitability

Employs a high level of professionalism when representing Company brands and excels in diffusing escalated and irate client situations

Ability to interpret and effectively managing multiple priorities and deadlines

Excellent interpersonal skills to build and maintain healthy relationships while communicating effectively with people at all levels of organization, vendors and clients

Good working knowledge of Microsoft Office (Word, PowerPoint, Excel, Outlook)

WORK EXPERIENCE

Cashier (Part Time) June 2016 – Present

Loblaw’s Superstore, Sherwood Park, AB

Provide superior customer service to ensure satisfaction and maintain excellent reputation of products and services

Complete all point of sale, opening and closing procedures including cash register

Handle all customer related issues in a gracious manner & in accordance with company policies

Train new cashiers on procedures, customer service and sales techniques

Sharing best practices for sales and customer service with other team members to help improve the store's efficiency

Received an average 92% customer satisfaction rating, 15% higher than company average

Perform opening and closing duties for the department such as returning products, stocking registers and cleaning area

Recognized and rewarded for outstanding work performance to cultivate a positive and collaborative customer service culture

Appreciated from Customers and management for accountability, taking initiatives and solving customer problems with “Customer First” attitude

Office Administrative Assistant March 2018 – August 2018

Intelcom Logistics, Edmonton

Greet Customers at Reception with a beautiful smile and direct them to the concerned department

Monitor material transport and delivery for timeliness and legality

Unload, sort, stock, and package merchandise and orders

Complete and verify paperwork and documentation

Use associated information systems to coordinate and control the order cycle

Scheduled and coordinated meetings and travel arrangements for managers

Purchased and maintained office supplies with adherence to budgeting policies

Administrative Assistant July 2013 – March 2016

Fidelity Financial Services - Delhi, India

Duties including signing up new customers, retrieving customer data and presenting relevant product information

Scheduled and coordinated meetings, appointments, and travel arrangements for supervisors and managers

Managed travel and expense reports for department team members

Purchased and maintained office supply inventories, always being careful to adhere to budgeting practices

Maintained confidentiality while dealing with sensitive proprietary information in a discreet and professional manner

Consistently prioritized a shifting workload to ensure that all situations are addressed in a timely manner

Consistently praised for communicating effectively with people at all levels in the organization

VOLUNTARY WORK

Volunteer Team Member March 2018 – Present

Sai Astha Foundation

Volunteered to prepare and serve food to 150+ homeless senior citizens in downtown Edmonton

Volunteered for “Capital City Clean Up” drive to help make Edmonton city a livable, clean and safe place to call home

QUALIFICATIONS

Bachelor of Commerce - B.Com University of Delhi, India

High School Diploma All India Senior School Examination, India

References: Will be pleased to provide upon request

Contact this candidate