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Manager Engineer

Spring Valley, New York, United States
February 12, 2019

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More than ** years of IT professional experience, including desktop engineering/support team management, software implementation, active directory maintenance and project management. Proven history of technical problem solving, analytical thinking and excellent communication skills. Able to work under pressure, effective at multitasking and able to accomplish organization objectives.


The Royal Bank of Scotland

Senior Manager – Desktop Engineering and Support - End User Computing 1/06 – 5/18

Managed the strategic technology delivery for multiple remote sites within the US which included infrastructure rollouts, deployments and the opening and closing of various offices.

Maintained, updated and implemented EUC policies and procedures for the Americas region.

Worked with all business levels to suggest and implement focused solutions with regards to risk, security, and cost while maintaining the overall stability of the global technology environment.

Lead engineer on the rollout of Check Point Media Encryption software. Created policy and procedure documents on controlling external media access via AD groups and GPOs on all desktops.

Designed and deployed Citrix XenDesktop to the entire desktop estate migrating from HP Remote Graphics Sender maintaining resilience and performance requirements with minimal to no down time.

Regional project lead on a managed print environment initiative utilizing print release while going through the POC and RFP process which saved over $500,000 annually.

Scheduled weekly reboots and monthly security patching as well as software upgrades/rollout and deployments utilizing SCCM.

SME for Windows 7 and 10 support, administration and implementation.

Proficient in all areas of Active Directory and GPO management and deployments.

Extensive understanding of all aspects of TCP/IP, DNS, WINS, and DHCP protocols.

Technical Managment for a team of ten providing level 2 and level 3 support to over 1500 trading and back office users globally.

In-depth knowledge of Thin Client/Blade and Virtual (VDI - VMware) technologies.

Escalation point for staff when unable to resolve issues.

Built strong relationships with businesses in both the front and back office to better understand their needs and improve quality of support provided.

Extremely technical hands-on manager with excellent problem-solving abilities.

Responsible for work schedules, performance reviews, evaluation and salary reviews as well as hiring and termination of employees and contractors.

Prepared weekly meetings with team, following-up with meeting notes and action items to ensure all issues and escalations were being resolved.

Worked in conjunction with the help desk and responsible for the final level of support to solve local and/or regional escalated issues.

Used Remedy and Service Now to track all customer incidents and provided monthly reports to senior management.

Monitored all levels of the desktop estate including McAfee virus scanning.

Planned all aspects of disaster recovery execution as it pertains to the desktop environment and participated in bi-annual tests.

Strong ability to motivate staff during difficult times and keep morale in the team high.

Senior Server Support Engineer - Consultant to Permanent 6/02 – 1/06

Supported all Wintel servers globally with a main focus on infrastructure based in North America.

Responsible for a 200 server Windows 2000/2003 Active Directory - (HP/Compaq Prolient) and SAN/NAS (EMC-Claiion/Centera, NetApp-Filer) infrastructure.

Coordinated global monitoring of all systems using NetIQ, TrendMicro A/V, SMS and HP Insight Manager.

Adhered to strict backup policy for all systems utilizing Veritas NetBackup 5.0.

Managed an Exchange 5.5 multi-site/multi-domain environment utilizing KVS Vault and KVS Compliance Accelerator v5.0 for email archiving and regulatory compliance tracking.

Implemented and managed a Genifax environment for email faxing.

Participated in setting direction, goals and standards for a global organization.

Deutsche Bank

Migrations Specialist – Consultant 10/99 - 1/02

Part of a special project to migrate all Novell servers to NT 4.0/2000 Cluster data and print servers using external Compaq fiber arrays or EMC frames.

Migrated user/group data, applications and printers from Novell servers to new NT Cluster servers. Provided second and third level support for users being migrated.

Created batch scripts to facilitate the copying of data, permissions, application shares, users and data directories for migration.

Responsible for the creation and the support of all print queues/drivers installed on print cluster servers.

Interfaced with business support managers to ensure smooth migrations.

NatWest Markets

Systems Engineer 1/97 - 10/99

Provided third level support in a fast-paced financial trading floor environment.

Migrated all existing Novell Servers and Microsoft NT 3.51 Servers to Microsoft NT 4.0 Server.

Managed the rollout of various back office products including: Systems Management Server 1.2, Directory Service Manager for NetWare and Microsoft Exchange Server 5.5.

Designed the architecture and the migration plan for the roll out of Microsoft Exchange Server 5.5 to a national infrastructure.

Monitored cc:Mail architecture from client to server until the completion of the exchange rollout.

Supported Exchange 5.5 infrastructure for the North America branch.

American Computer Technologies

Hardware/Software - Consultant (Various Sites) 6/95 - 12/96

Upgraded all existing desktops to Windows NT 3.51/4.0.

Migrated servers and users from Novell 3.12 to NT Server 3.51/4.0.

Rolled out over 200 Windows NT 3.51/4.0 workstations including MS Office applications and market data connectivity for trading floor environment.

Assisted clients with primary system setup, file organization, creation of logins, and groups.

Defined system security plan, control procedures and backup / recovery plans for future relocation projects.


Operating systems – Windows XP, Windows7,8, & 10, Windows Server 2003, 2008, 2012, Mac OS

Microsoft Office 2003, 2007, 2010, 2013

Support of various market data applications – Bloomberg, Reuters Eikon, Stellar, ICAP, Tradeweb

SMS2003, SCCM, Active Directory, Microsoft Exchange

Knowledge of VB Script, PowerShell, and Batch scripting

VMWare (VDI), Citrix XenDesktop

Extensive experience with Blade, Virtual Machine and Thin Client Technologies


Self-Study 10/01 - 4/02

Microsoft Windows 2003 MCP Certification

Microsoft Windows 2003 MCSA Certification

Microsoft Windows 2003 MCSE Certification

The City College - Bachelor's Degree 9/91 - 1/95

Major - Electrical Engineering Technology (MAGNA CUM LAUDE)

Bronx Community College - Associate's Degree 9/88 - 6/91

Major - Electrical Engineering Technology

REFERENCES: Furnished upon request.

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