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Customer Service Management

Location:
Round Lake, IL
Salary:
50-60K
Posted:
February 12, 2019

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Resume:

Thomas Mozny

ac8g1w@r.postjobfree.com Mobile: 224-***-**** Lindenhurst, IL 60046

Logistics Management Professional

Versatile Logistics Management Professional with 10+ years of experience conceiving, developing, and implementing innovative solutions that maximize efficiency, enhance performance, and drive profitability for organizations worldwide. Communicative Team Leader who empowers top-performing teams to achieve operational excellence in fast-paced, highly competitive environments. Fluent in English, German, Dutch, and Afrikaans.

CORE COMPETENCIES

Operations Management General Management Supply Chain Freight Forwarding Purchasing Freight Forwarding Cost Savings Lean Methodology Application Strategic Planning Client Relations Contracts & Negotiations Vendor Management Material Handling Import / Export Logistics Budgeting & Forecasting § Project Management Management Analytics Communication Innovation & Risk Strategic Talent Management International Logistics Transportation

PROFESSIONAL EXPERIENCE

ASSC Inc. – Lindenhurst, IL December 2014 to present

Consulting Company specializing in Project Management Services to customers in the areas of Logistics, customer service operations, transportation planning, inventory and cost control as well as International transportation strategies and materials management.

Independent Consultant

Providing project management and operational consultation services to clients, leveraging in-depth expertise in the areas of freight, logistics management, and lean methodology. Optimizing third party logistical systems and established processes for clients on both a domestic and global scale. Examples are:

Provide organizational change management assistance to companies in the development of coaching skills, strategy development and operational improvement services.

Serve as a basis for recommendations and more effective / efficient ways of performing work tasks.

Monitor Carrier performance and customer service on behalf of the client.

Support the client with import / export information to negotiate annual contracts and spot rates.

Part of Project teams for streamlining shipping and transportation processes.

Conduct training activities on behalf of client in improving customer service operations.

Currently working on a contract for Randstad, consulting to CEVA Logistics.

GW Global Express. – Wauconda, IL May 2009 to November 2014

International freight forwarding company operating out of Chicago. Offering logistics services to businesses in Europe, Africa, Asia and North and South America with emphasis on Airfreight (charter operations), domestic trucking (FCL and LCL), warehousing and consolidation, door-to-door and port-to-port service operations, rigging operations and customs brokerage.

Operations Manager

Manage 3PL daily operations for GW Global Express for customers in North America and vendors in Europe, Asia and Africa.

Directed every aspect of Import / Export as well as supply chain and transportation processes.

Negotiate vendor rate quotes, including carrier, transportation brokers and freight forwarders and ensure that all contracts are up to date.

Continued

Thomas Mozny ac8g1w@r.postjobfree.com Page 2

Supervise 4 direct reports and more than 75 vendors and carriers.

Spearheaded staff recruitment and training activities, conducting interviews and providing operational guidance for existing employees.

Set performance standards and goals for all warehouse employees. Use continuous improvement to streamline warehouse processes.

DMG America – Itasca, IL October 2001 to April 2009

Manufacturer and seller of turning, drilling, and laser machines, a subsidiary of the Gildemeister group.

Logistics Manager

Directed daily operations management and strategic development efforts for both domestic and international import / export and freight forwarding operations to distribution centers and customers from factories in Italy, Germany, and China. Conceived, built, and oversaw Inventory Control and Purchasing Departments, supervising all related staff and accountability for performance. Led reduction of obsolete products to eliminate areas of waste. Conducted contract negotiations with vendors and transportation providers and collaborated on development of accurate forecast, revenue goals, and strategic plans to promote continued profitability and success.

Reduced $1M in transportation costs throughout five-year time span by negotiating and closing new contracts.

Generated 25% savings in associated moving costs by championing relocation effort of company’s logistics operations, securing successful, seamless migration in 14 days.

Participated in and directed a variety of complex project engagements, up to six months in duration and worth as much as $2M.

Lowered warehouse costs 20% by revamping logistics department and consolidating operations into singular, centralized department, saving $10K per month.

Drove $500K in operational expense savings by uncovering areas of procedural weakness and integrating more efficient operational processes and procedures.

Eliminated 15% of obsolete product lines and saved $200K by merging multiple purchasing departments throughout US into centralized division and instituting new procedures.

EDUCATION

MBA. Business Management – Lake Forest Graduate School of Management – Lake Forest, IL

B.A., Administration & Economic History – University of Cape Town – Cape Town, South Africa

Honors Degree, Commercial Law & Communication – The University of South Africa – Pretoria, South Africa

PROFESSIONAL DEVELOPMENT & CERTIFICATIONS

Six Sigma Green Belt, University of Villanova, Philadelphia, PA

Project Management Certified – PMI membership pending

SAP – Distribution and Warehousing, Supply Chain – in progress

Board of Directors – DANK Organization – current member

SKILLS SUMMARY

Microsoft Outlook, Excel (Intermediary), Word, PowerPoint, SharePoint

Great Plains, BAAN, Navigator, Import 2000, OFS, World port



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