Customer Service Technician

February **th, ****

To Whom May Concern

Dear Sir/Madam,

I am writing to express my interest in the position of Telemarketer-Remote within your organization. I am technically minded, capable of working in a fast paced and even changing environment and eager to learn the latest systems emerging.

I am also comfortable with tackling problems from detection to resolution. I have spent a lot of time in the customer service industry, cause I like to help people. I have strived in this area and would like to continue doing so.

Enclosed is my CV and I am available for an interview at your convenience. Yours Truly,

LLANOS RODRIGUEZ

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#49 Alenore Gardens, Phase 2, Off De Gannes Street, WEst Arima, Trinidad

Phone: 868-***-****

Mobile: 868-***-****

*********@*****.***

LLANOS RODRIGUEZ

OBJECTIVE Seeking a career that utilizes my skills, enriches my knowledge and gives me a chance to be a part of a team that contributes towards the growth of the organization.

EXPERIENCE OPERATIONS SUPERVISOR, WCTY ENTERPRISES LTD & FUNTASY STORE - CHAGUANAS

2015 – 2018

Responsible for the overall management of both businesses

Responsible for the operations of fleet availability and operational standards

Responsible for creating a supportive and fun environment for our Customers to shop and Employees to work

Responsible for operations, controlling expenses and payroll budgets. Handling personnel issues, merchandising and loss prevention

Directly manages a maximum of (10) employees, and carries out supervisory responsibilities FIBER OPTIC TECHNICIAN, COLUMBUS COMMUNICATIONS TRINIDAD LTD - CUNUPIA

2012 – 2014 (Shift Duties)

INTERNET HELP DESK TECHNICIAN, COLUMBUS COMMUNICATIONS TRINIDAD LTD - TACARIGUA

2010 – 2012 (Shift Duties)

Escalate/Reports of outages, service issues and troubleshooting with customers IT TECHNICIAN, SOFTDEV INTERACTIVE – MALABAR, ARIMA 2008 – 2010 (Day Duties)

Selling, Repairing, building laptops and desktops

Supervising the business

IT SUPPORT TECHNICIAN, SOFTWARE SYSTEM DEVELOPERS - MAUSICA 2007 – 2008 (Day Duties)

Develop manuals for software, conduct training seminars

Maintenance software (Upgrades, Troubleshooting) ELECTRICIAN TRAINEE, ARAWAK COMPANY – D’ABADIE, ARIMA 2004 – 2005

Maintenance

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EDUCATION SCHOOL OF BUSINESS & COMPUTER SCIENCE- CHAMPS FLEURS 2012 – Incomplete

MSc Information Systems Management Programme

SCHOOL OF BUSINESS & COMPUTER SCIENCE- CHAMPS FLEURS 2012

Certified Associate Project Management (CAPM)

Intermediate Module

SCHOOL OF ACCOUNTING AND MANAGEMENT- ST AUGUSTINE

2010

BSc. Business Computing (London Metropolitan University)

- Business Systems Analysis

- Business System Design

- Database Design & Development

- Enterprise Networking

- Managing Business Projects

- Internet Systems Administration

- Internet Security

- Business Management

- Practical Project

BORDERLINK RESOURCES LTD

2008

Course in Project + & Project Management

SCHOOL OF BUSINESS & COMPUTER SCIENCE- CHAMPS FLEURS 2008

Certificate in Microsoft Certified Systems Engineer 2003

- Implementing Managing & Maintaining a Microsoft Windows Server 2003 Network Infrastructure (70-291)

UNIVERSITY OF TRINIDAD & TOBAGO- POINT LISAS COUVA 2004 – 2005

Diploma in Electronics Engineering Technology

SCHOOL OF BUSINESS & COMPUTER SCIENCE – CHAMPS FLEURS 2004 – 2005

AutoCAD level 2 & 3

ST. AUGUSTINE COMMUNITY COLLEGE

2003 – 2004

AutoCAD Level 1

1998- 2002

CXC O’Level

- Mathematics

- English

- Physics

- Principles of Business

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GCE

- Additional Mathematics

- Computer Science

Graphic Design & Concepts

- Corel Draw

- Adobe Photoshop

- Adobe Illustrator

THE BUSINESS DEVELOPMENT CENTRE - ARIMA

1997 – 1999

- Computer Literacy

- Microsoft Word

- A+PC Technician Program

HOBBIES HIKING

- Travelling

- Family Get Together/ Unions

- Gym

- Swimming

- INTERESTS: Basket Ball, Lawn Tennis, Table Tennis, Chess, Cartoon Characters

- PERSONAL: STATUS – Single, RELIGION – Catholic, NATIONALITY - Trinidadian. REFERENCES MR. WINSTON MOHAMMED BSC MBA

Former Vice President

Pipe Services International Ltd

Mobile: 868-***-****

MR. MARCELLUS JONES - ARIMA

Retired Truck Driver

Mobile: 868-***-****

DR. HEERAH MERLIN LEELAH – LA FLORISTANE

Medical Practitioner

Mobile: 868-***-****

Contact this candidate