RAHUL RAJ

***, ******** ******

Scarborough, ON, M1L 3G3

Mob No. 647-***-****

Email: ac8fyk@r.postjobfree.com

LinkedIn Profile: https://www.linkedin.com/in/rahul-raj-7649b1112/

PROFESSIONAL SUMMARY

A highly skilled and adaptable information technology professional with a solid background in computer and Server operations, network administration, hardware/software, systems engineering, implementations, installations, upgrades, troubleshooting, technical writing, and end-user support with a primary focus in System Center Configuration Manager over the last three years. Develops creative solutions for complex situations, increasing departmental efficiency. Communicates information to internal and external parties, coordinating actions as well as improving the customer’s experience. A hardworking team player who consistently achieves objectives for organizational success.

SKILLS

ITIL

Project Management

System Center Configuration Manager (SCCM)

Virtualization

VMware

vSphere

Hyper-V

MCSA

Windows server

Active Directory

DNS

DHCP

WDS

Clustering

CCNA

VSX

MS Project

C

EXPERIENCE

SEPTEMBER 2018 – DECEMBER 2018

IT SERVICE DESK SUPPORT, FLEMING COLLEGE, CANADA, ON

Worked with end users resolving their software and hardware issues in efficient manners.

Escalated issues to the proper help desk associate when necessary and followed up on any escalated issues, all within a timely manner

Documented all inquiry activities in the appropriate reporting system

Providing PC and Mobile support, diagnosing, troubleshooting and resolving users’ issues with hardware maintenance, installations and upgrades.

Resolved problems within Microsoft office (outlook, excel, MS Project, Visio etc.)

Answered user inquiries regarding computer, email, phone connectivity, software or hardware inquires to resolution or escalated.

Installation and Configuration of Local shared Printer and Devices, Network Printers, Scanners etc.

JULY 2016 – APRIL 2018

SYSTEM SUPPORT SR. ASSOCIATE, NTT Data Services, india

FORMERLY KNOWN AS DELL INTERNATIONAL SERVICES

Worked with the team of technical specialists for providing end-to-end, platform independent and Infrastructure solutions for clients.

To manage SCCM Software Update Point (SUP), Windows Server Update Services (WSUS), and provide monthly reporting of patching activity; work with local teams to resolve patching issues.

Failed over Windows cluster resources from Active to Passive nodes in a cluster environment for scheduled maintenance and emergency changes.

Deployed several VMs from Templates and customized their configurations as-needed.

Schedules and perform VMware installations, patching and upgrades and maintains them in accordance with established client’s SLA and procedures.

Perform upgrades to operating systems and layered software packages (i.e. VDI components, Windows services, or other enterprise apps) as necessary.

Worked on Incident Management, Request Management, and Change Management.

Worked on BMC Remedy OPAS V2, OPAS V3, Service Now and resolving Incidents or escalating to 2nd or 3rd level support within SLA.

Monitoring and reporting on servers. Troubleshooting OS Heartbeat, Disk Space, Physical Memory, CPU issues and tickets related to TSM Tivoli Backup.

Performed Request Tasks like: Server decommission, Enabling Server Monitoring, User ID Creation, Deletion, add users in groups and policies, adding print queue, network folder access.

Expertise in Configuration, Administration and Troubleshooting of Windows servers (2003, 2008, 2012 and 2016) operating Systems.

Handling change process doing impact analysis testing and implementing various changes.

Understanding of Group Policy, DNS and DHCP management.

Involved in monitoring of servers via NetIQ, BMC Petrol, and MLM tool.

Participated in regular 24x7 on-call rotations and coordinated with the offshore team for night-time scheduled activities.

OCTOBER 2015 – APRIL 2016

END USER SUPPORT, wipro infotech

(ON PAY ROLLS OF RENOVISION AUTOMATION SERVICES PVT. LTD) DEPUTED AT GMR, DELHI INTERNATIONAL AIRPORT, INDIA

Provide Desktop & Laptop support to 500 corporate users onsite and offsite on windows platform.

Managing and installation of windows update on daily basis.

Configuration of outlook in Mobile, Laptop, Desktop.

Troubleshoot problems Desktop & Laptop Hardware and OS Configuring of Driver & Devices.

Configuration new user profile, account creation, User account deletion and modifying Users assigning permissions.

Configure access to shared folders, manage shared folder permissions, Configure file system permissions, Ownership of files and folders.

Local and Network Printer Installation, Configuration and Sharing.

Solve internet related problem Configuration Basic TCP/IP Setting.

Creation, Modification & deletion of VLAN.

Resolve windows, application & system setting related issue of In-house and Outside Users through Team Viewer, Microsoft Lync, & Remote Desktop.

Ping Based Monitoring Network through solar winds & troubleshoot accordingly.

Daily checklist preparation of network devices.

EDUCATION

DECEMBER 2018

POST GRADUATE IN PROJECT MANAGEMENT, FLEMING COLLEGE, CANADA

GPA – 3.7/4

MAY 2015

BACHELORS OF ELECTRONICS AND COMMUNICATION ENGINEERING, rgpv University, india

CGPA – 83.7%

MARCH 2010

SENIOR SECONDARY EDUCATION, INFANT JESUS SCHOOL, india

CGPA – 69%

MARCH 2008

SECONDARY EDUCATION, INFANT JESUS SCHOOL, india

CGPA – 83.2%

ACHIVEMENTS

ITIL (Information Technology Infrastructure Library) Certified.

Internship at BSNL (Bharat Sanchar Nigam Limited) and Aartech Solonics India Ltd.

Won the Robotics Race at Nodal Level.

Participated in National Level Annual Techno Robo Race.

Participated in National Level Annual Techno Junk Yard.

Contact this candidate