William Long

Cleveland Akron

216-***-****

ac8fwy@r.postjobfree.com www.linkedin.com/in/williamlong1

Technical Analyst with extensive IT experience in the administration and support of warehousing, e-commerce, telecommunications, data center management, inventory tracking, enterprise backup systems, and LAN/WAN technologies. Engaging presentation style and ability to communicate effectively at all organizational levels. Exceptional negotiation and conflict resolution skills. Proven ability to manage multiple projects simultaneously, completing projects within established deadlines and budget constraints.

VMware ver. 5x-6x experienced

Dell EMC/CX400 SAN

IBM Tivoli Storage Manager 5.5

Remote VM support

Forecasting and Budgeting

Strategic Planning

Data Center Operations

Disaster Recovery

Server Consolidation

Information Security

Application Development

Router Configuration

Mainframe Applications

Midrange Applications

Program Validation

UNIX Clustering

Multi Platforms Experience

WEB/Unix/Network/Mainframe Experienced

Complex Build/Quality/Change Control Experienced

Advance Knowledge Windows Sever 2012 R2 - 2016 with Active Directory

SQL 2005 thru 2014

SharePoint 2010

A+ Certification,

Network+ Certification

Windows Administration

UNIX (Fundamental, Intermediate, Advanced)

Autosys (Intermediate, Advance, Administration)

Six Sigma (Greenbelt Overview)

ITIL (fundamental)

Stateman Administration Foglight Administration

PROFESSIONAL EXPERIENCE

Insight Global LLC 2018 – 2019

Akron, Ohio Contract

Vulnerability Administrator

Validated vulnerability threats, on Windows, Linux, Cisco and Unix, to make sure they are credible and figure out how to resolve

Deciphered information from Kenna, Qualys to set up processes with Server, application, and Circuit owners, Management to devise a plan to resolve potentials throughout the ENS Lifecycle environment

Worked with various departments to determine the future of the server to determine if it needs resolved or not

Experienced with windows third-party applications in relation to vulnerability management and resolution

Exodus Integrity Services Inc.

Independence, Ohio 2017 -- 2018

Network Deployment Analyst Contract

Communicated the appropriate changes of router configuration to ISP for new routing appliances physically being installed per store/restaurant.

Configured and test devices (POS, RDS, KDS, TED’s) being connected to the network including verification of ports used and VLAN association per port.

Verified and test VPN connections for internal applications (SAP, Websense, Outlook), and websites on both Primary and Failover circuits installed.

Documented and create tickets for issues noticed within the network conversion.

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SoundCom Systems

Berea, Ohio 2016 -- 2017

SYSTEMS INTEGRATION SPECIALIST (Healthcare)

Implemented Rauland Nursecall technology to numerous Healthcare clients within a three-state footprint

Installed/configured system based on Rauland products used by client plus custom integrations (i.e. phone, paging, active directory integrations, SIP Trunks, SQL replication and Always on Availability configurations)

Mapped and administered of various peripherals and key devices (i.e. Patient beds, Staff Terminals, Branch Regional Controllers, Network Adaptor Modules, Regional Network Controllers, switches, and SIP Controllers)

Assisted in the configuration of Soundcom's Cisco ASA5520

Provided extensive testing of Application, Voice, Video, and Data Security, network activity from worms and viruses throughout the company

Pomeroy Infrastructure Optimized Solutions

Brecksville, OH 2014 – 2015

LEAD FOGLIGHT ADMINISTRATOR Contract

Built Foglight technology while monitoring functioning of equipment to ensure systems operate in conformance with specifications

Created and maintained Foglight Application rules designed custom dashboards and assigned custom access to the Foglight environment. Act as tier 2 support for daily operation for the Dell Foglight product

Built and support Foglight Transaction Recorder Synthetic Monitoring & Beacon monitoring {via “DeJa Click” scripting tool} for Parker Hannifin Web and Application groups

Pushed Foglight monitoring & performance analysis tools to SQL, Oracle, Web, and Citrix, Apache and Custom Application servers, Virtual (VMware) and physical servers as requested, throughout the global IT environment, deployed and monitored Quest Foglight VMware vCenter 5.6.3

Loaded and test Foglight Cartridge for VMware 5.6.10 onto the Foglight network

Exodus Integrity Services Inc.

Cleveland, OH 2013 – 2014

IT OPERATIONS ANALYST Contract

Specialized technology support for assigned areas, which include remote locations and the Data Center

Configured VoIP communication extensions for Claims Field Replacement Project, including prioritizing Exceptions, Defects, Changes, and Additions to meet Cut Date Projections

Resolved computer related issues identified thru automated monitoring/incident ticketing (BMC Remedy Application), end-user communications, escalation from lower support teams, or specialized monitoring within assigned area

Analyzed and corrected various types of issues and/or problems while adhering to standard incident management processes

Strategic Systems, Cleveland, OH 2011 – 2012

WEB / DB SYSTEMS ADMINISTRATOR Contract

Performed, tested, documented and analyzed security changes in JD Edwards, OBIEE, SQL Server, Dealer Tire Web, and any other application in the Dealer tire suite

Performed object packet builds JD Edwards’s; push new and updated code to database and company websites

Researched maintained an awareness of system patches, enhancements and new features, security vulnerabilities and associated technologies which can be used to protect the information systems and associated infrastructure

EDUCATION

Coursework towards Computer Science, Cleveland State University, Cleveland, OH

Associate Degree, Computer Science, ICM School of Business, Cleveland, OH

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PNC BANK/National City, Cleveland, OH 2000 – 2011 TECHNICAL ANALYST II

Analyzed, documented, researched root causes and resolved various End User issues, for multiple platforms (i.e. Mainframe, Midrange, or Network)

Administered IBM Tivoli Storage Manager 5.5 for Data Center and associate departments

Maintained, Monitored vCenter's for the Midrange virtual cluster server farm environments

Performed, verified successful failovers (via VMware vCenter) for troubled Midrange servers across the business footprint (Development, Test, and Production)

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