SEAN MCLAUGHLIN Tel: 647-***-**** • ac8fvu@r.postjobfree.com

**** ******** ***** • Mississauga, Ontario • L4T 3P9 1 P a g e

CAREER OVERVIEW

IT Project Consultant with over 20 years IT experience in:

Microsoft Server, Active Directory, Citrix environments, Anti-Virus tools, Office suite

Managing and coordinating enterprise level IT infrastructure and development projects

Designing, implementing and administration of Citrix and Windows environments

Defining and Implementing IT policies, procedures, and best practices. Specialties:

Technical Support - Project Management - Business Analysis - System Improvements/Maintenance - Vendor Management

• An effective communicator and skilled listener with the ability to assess needs and convey information with clarity and enthusiasm.

• A business leader with a keen eye for detail and ability to stay calm under pressure

• Experience developing and delivering presentations and documentation for all levels of business

• Working knowledge of Information Technology Infrastructure Library (ITIL), System Development Life Cycle (SDLC) and Project Management Life Cycle (PMLC) methodology and practices

• Ability to lead system design projects that include significant process implications and geographical locations

• Consulting experience in telecom, medical and financial industries

• Over 10 years’ experience working remotely in a system integration environment with project management experience small to mid-scale projects

• Demonstrated ability to develop and manage operational budgets

• Competent in business and IT analysis to conduct feasibility analysis and produce associated reports and recommendations

• Demonstrated ability to manage and track project (or projects) through the life cycle steps of initiation, planning, execution and project closure

PROFESSIONAL EXPERIENCE

IT Consultant

Self-Employed, Mississauga, Ontario • 2013 (October) - Current Working in partnership with clients to determine how IT can assist in meeting business objectives and overcome technology issues for small to medium sized businesses.

Operational Highlights:

• Analyzed and reviewed business system requirements to provide the viable solution(s) for clients

• Created help desk documentation with step by step instructions on problem resolving techniques.

• Provided matrix of technical issues related to projects.

• Made recommendations and implemented changes to IT environments.

• Managed relationship between third party vendors and client interests.

• Developed and documented operational procedures.

• Identified critical and non-critical issues to reporting managers and clients in written and/or oral reports.

• Implemented and managed various antivirus, spyware, and malware software solutions.

• Performed preventative maintenance tasks.

• Installed and supported small personal networks and computer systems

• Provided timely and consistent client support through telephone or face to face contact

• Resolved computer hardware and software, printing, installation, word processing, email and operating systems issues.

• Reported project status on a regular basis and continuously monitored receivables in order to ensure quality.

• Compiled business requirement documents that were communicated effectively and tactfully to all respective teams.

• Assessed how well a product adheres to its design, standards and its ability to meet business needs. IT Project Coordinator/Senior IT Support Specialist Lifestyle Hearing Corporation, Hawkesbury, Ontario • 2012 (September) - 2013 (September) Hired as IT Leader for North American operations (both corporate and clinics). Support included all technology-related items needed for smooth function of clinics and offices. IT Infrastructure Lead for new clinic openings, closures and moves. Operational Highlights:

• Senior technical advisor to the internal helpdesk.

• Managed third-party support and vendors to support infrastructure solutions.

• Coordinate the day-to-day management of tracking, reporting and analyzing of critical issues impacting clients SEAN MCLAUGHLIN Tel: 647-***-**** • ac8fvu@r.postjobfree.com 7766 Wildfern Drive • Mississauga, Ontario • L4T 3P9 2 P a g e

• Provided regular status updates to Management team for “critical path” meetings for new and existing clinic operations

• Responsible for the IT support of all corporate executive staff and executive support staff including desktop issues, Blackberry, IOS and other portable devices.

• Developed and tracked goals and objectives for project team members

• Recommended process improvements by creating documents used for knowledge transfer within the team.

• Developed, managed and maintained Service Level Agreement (SLA) for enterprise wide distribution

• Managed IP phone pilot project for deployment across North American based clinics

• Coordinated spam solution project and company-wide initiative for third party backup solution

• Designed, implemented and supported XenApp (Citrix) 6.5 farm for cloud environment

• Tracked inventory; hardware, software and resources Project Leader

Bank of NT Butterfield, Bermuda • 2009 (December) - 2011 (November) Project Leader for transition of existing data centre to new location. Subject Matter Expert (SME) for new Citrix farm build. Provided Quality Assurance (QA) for testing of transitioning applications and new core banking solution Operational Highlights:

• Provided regular status reports, and Issue/Risk escalation, when needed.

• Participated in business requirements gathering and manage the application development, process documentation, training and UAT.

• Assessed and confirmed business readiness for projects scheduled for delivery (Go / No Go).

• Consulted with the business, testing and development teams throughout the life -cycle of projects.

• Tracked, monitor and communicate project progress against project plan, requirements, quality measures and adherence to standard processes.

• Managed/maintained issue log for review of defect investigation (root cause analysis) and resolution

• Managed external vendors and business staff with relation to technical requirements and test coordination

• Managed team to develop test strategy and create test case documents for application users to execute test

• Communicated project status and updates to other Project Leaders, Senior Management and Stakeholders

• Coordinated architects, developers and other resources to create documentation for the reference library Senior Systems Engineer

Applied Computer Technologies (ACT), Bermuda • 2004 (April) - 2009 (September) Subject Matter Expert for major financial institution in Bermuda. Supported and managed the Citrix and Windows Application Server farm deployment to Bermuda and subsequent remote jurisdictions (including Cayman, Bahamas, Barbados, Guernsey, London, Halifax, Toronto and Atlanta).

Operational Highlights:

• Managed all phases of multiple IT application projects from initiation to closure while leveraging best PM practice standards and processes

• Followed internal procedures for change management, incident management and escalation.

• Led Citrix Presentation Server and desktop upgrade project from dormant state to completion

• Develop detailed work plans, project schedules, estimates, and resource plans according to the Software Development Life Cycle (SDLC) to test and implement solutions for uncertified business applications within Citrix Farm

• Working with the Desktop Architect, setting the desktop standards of hardware, applications and version. Jointly managed the Windows 7/Office 2010, corporate wide migration.

• Planned, implemented and supported Citrix Presentation Server farms (Development, UAT and Production)

• Created project plans Delivered project status updates to senior management

• Trained IT support staff on troubleshooting techniques and best practices to resolve support issues

• Administered Windows Active Directory (AD) structure and group policies for Citrix farm SEAN MCLAUGHLIN Tel: 647-***-**** • ac8fvu@r.postjobfree.com 7766 Wildfern Drive • Mississauga, Ontario • L4T 3P9 3 P a g e

Project Manager - Enterprise Infrastructure

Bell Canada, Toronto, Ontario • 2003 (January) – 2004 (March) Overhauled data-center via new server equipment integration, resulting in adoption at multiple sites. Achieved and exceeded target results through dedicated staff and third party outsource partner coordination. Provided regular status updates and presentations to team members and management.

Operational Highlights:

• Applied subject matter expertise in spurring Citrix Environment as a day to day tool rather than just as a remote access tool.

• Managed architecture team for implementation of enterprise SAN solution

• Co-managed the build/design for new call centre and corporate office infrastructure. Systems Engineer

Bell ExpressVu (currently Bell TV), Toronto, Ontario • 1999 (September) -2003 (January) Successfully moved business data centre to new shared facilities. Coached, counseled and trained desktop support team. Virtually eliminated unplanned outages through administrative activities to ensure stabilization of the environment and timely issue resolution.

Operational Highlights:

• Implemented Citrix (Metaframe XP) as a company-wide solution for remote access

• Responsible for monitoring and maintaining servers, installed new servers and applied updates and patches

• Administrator for 24x7 Call Centre environment with over 1000 PCs and multiple site locations

• Architected and implemented antivirus solution for over 2500 workstations and servers (Norton)

• Implemented and administered advanced Microsoft technologies (Windows NT, Windows 2000, Windows XP) ADDITIONAL INFORMATION

• Operating Systems:

- (Server) Windows NT, Windows 2000, Windows 2003, Windows 2008, Windows 2012

- (Desktop) Windows XP, Vista, Windows 7, Windows 8, Windows 10

• Software/Applications:

- Windows Remote Assistance, Remote Desktop, Team Viewer, GoToMyPC, LogMeIn

- Microsoft Office (Windows): 97, 2000, XP, 2003, 2007, 2010, 2013

- McAfee, Norton, Adobe Acrobat, Process Monitor

- Systems Management Server (SMS) and System Center Configuration Manager (SCCM)

• Network:

- Active Directory/DHCP/ DNS/ WINS.

- Citrix: Metaframe XP (NFuse), Presentation Server (v3.0, 4.0, 4.5), XenApp (v6.0, 6.5, 7.0, 7.5), Netscaler, Citrix Access Gateway

EDUCATIONAL & TECHNICAL BACKGROUND

• Citrix Certified Administrator (CCA)

• Microsoft Certified Professional (MCP)

• ITIL Foundation

• XenApp Architecture and Design, Trios College, Mississauga, ON (2007)

• Project Management York University - Schulich School of Business, Toronto, ON (2003)

• Project Management Professional (PMP) Mississauga, ON - In progress

Contact this candidate