Customer Service Manager

Jeremy Gooch District Manager

***************@*****.*** 575-***-**** Lubbock, TX

Fast learning, motivated, results-driven professional with over 15 years of experience in managing resources, changes, and risk in order to advance organizational objectives. Strong understanding of effective business procedures, and how to implement best practices in order to creatively solve problems and surpass financial goals. Remarkably accomplished in customer service, leadership, regulatory compliance, and emergency response. Highly proficient in Microsoft Office Suite.

Areas of Expertise

Supervisory Management

Educating and Training

Communications

Emergency Preparedness

Financial Management

Customer Service

Inventory Management

Leadership & Team Building

Regulatory Compliance

Professional Experience

CEFCO Convenience Stores • Lubbock, TX • 2017 to Present

District Manager

Drive positive progress of operations for all 14 stores, and make sure each one runs smoothly. Keep clear lines of communication while managing multiple projects, teams, assets, and initiatives. Deliver solutions and services with a strong focus upon preventing mistakes and defects.

Key Accomplishments:

Reduced inventory shrink to 1.8 percent thorough improved operational standards.

Increased sales by $628,820 over Budget within a one-year period.

Decreased operating costs 1.9 percent by cutting expenses, overtime, and payroll.

Reached a high Mystery Shop Score of 93 percent average.

Lowered inventory audits to a 1.2 percent shortage.

Increased sales and fuel gallons to over 32.5 percent.

Southwest Convenience Stores • Odessa, TX • 2016 to 2017

District Manager

Drive positive progress of operations for all stores, and make sure each one runs smoothly. Keep clear lines of communication while managing multiple projects, teams, assets, and initiatives. Deliver solutions and services with a strong focus upon preventing mistakes and defects.

Key Accomplishments:

Reduced inventory shrink to 1.5 percent thorough improved operational standards.

Increased sales by 24 percent within a one-year period.

Decreased operating costs 1.2 percent by cutting expenses, overtime, and payroll.

Reached highest clean team score in the district, which was as 97 percent average.

Lowered inventory audits to a 0.7 percent shortage.

Increased sales and fuel gallons to over 23 percent.

Stripes Convenience Store • Lubbock, TX • 2013 to 2016

General Manager

Balanced budgets while producing organizational cohesiveness and upholding high morale. Ensured availability of all merchandise and services. Protected employees and customers by keeping and safe and clean environment. Created and implemented programs that increased operational efficiency and effectiveness.

Key Accomplishments:

Increased identification of opportunities that propelled necessary change to reach and exceeded sales budgets and operational goals.

Credited with receiving several awards for Double Digit increases in gross profits.

Raised sales by over 20 percent.

Achieved highest Eco Inspection in the area, at 100 percent.

Concho Oil & Gas • Artesia, NM • 2011 to 2012

Lease Operator

Managed and sustained over 200 wells and 34 different batteries on two different leases. Excelled at performing maintenance on wells and batteries, as well as monitoring crews and maintaining high performance and safety ratings.

Key Accomplishments:

Increased production of lease by 2000 barrels of oil in just one weekend; increased barrels of production up to 10 percent at all times.

Turned in production on a daily basis in a timely manner.

United States Marine Corps • Various Locations • 2002 to 2011

Staff Sergeant / Instructor

Trained to be an Operational Risk Management Instructor. Nominated for Crew Resource management Instructor and Safety Instructor. Utilized communications, leadership, and organizational management expertise in order to successfully create and execute multiple types of programs that thoroughly trained and prepared Marines for combat. Remained committed to enhancing Marines’ skills, performance, and discipline.

Key Accomplishments:

Trained six different classes of eight Marines each.

Instructed over 500 training codes.

Gained 12 different instructor qualifications.

Education & Credentials

Associate of Applied Science, Eastern New Mexico University, Roswell, NM

Operational Risk Management Instructor Training

Emergency Response Training

First Aid and CPR Certified

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