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Customer Service Sales

Winter Garden, Florida, United States
February 09, 2019

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Matthew Raczka

**** *** ******** *****, ********* FL 34747 • • 860-***-****


Certified Sterile Processing and Distribution Technician, CBSPD, 8/2018 Public Health Certificate, College of Charleston, 2015 Basic Foods II Certificate, Cape Cod Community College, 2011 Serve-Safe Food Preparation Certificate, 2011

Professional Experience

Sales Associate, Universal Studios, 3/2018 - Present

Provide excellent customer service and accurately process sales transactions

Responsible for opening and closing duties

Merchandising, Disney Yacht and Beach Club Resort, Disney World, 7/2017 – 12/2017t

Hurricane ride out: assisted guests with activities and purchases during the park closure

Knowledge of fine jewelry and upscale brands, such as Vineyard Vines, Lily Pulitzer and Pandora

Participate in magical moments; such as pin trading, tic-tac-toe and various other games Merchandising, Animal Kingdom Theme Park, Disney World, 5/2017 – 7/2017

Welcome guests and assist with product purchases

Provide exceptional service and ensure customer satisfaction

Accurately perform cash and credit transactions and operate cash register Front of House, Quick Food and Beverage, Animal Kingdom Theme Park, Disney World, 8/2016 – 5/2017

Provide guests with welcoming and friendly service

Accurately take guest orders and operate cash register

Prepare food and operate deep fryer following all safe food handling procedures

Serve beverages and consistently adhere to alcohol beverage sale procedures

Quickly clear and sanitize tables and ensure clean work environment Disney College Program Intern, Art of Animation & Disney Springs Resorts, Disney World, 5/2015 – 6/2016

Provide excellent guest service and make magical moments through interactions and entertainment

Safely prepare, cook, and serve foods in a fast paced environment

Serve beverages and consistently follow alcohol beverage sale procedures Sterile Processing Tech Intern, Roper St. Francis Hospital, Charleston, SC, 8/2014 - 5/2015

Inspected and decontaminated surgical instruments; sterilized trays

Assembled and packaged instrument trays

Student Worker/Team Lead, Addlestone Library, College of Charleston, 8/2013 - 5/2015

Assisted library patrons and provided outstanding customer service

Checked books in and out, located missing books, organized and re-shelved books and videos

Assisted and trained student workers

Keynote Speaker Events & Presentations

Guest Speaker, University of Georgia, 2015

“Reflections on Inclusive Postsecondary Education” Keynote Speaker, State of the Art Conference, Fairfax, VA, 2014

“Inclusive Post-Secondary Education: An Insider’s Perspective” Invited Presenter, Syracuse University, Syracuse, NY, 2014

“Student Perspectives on Inclusion in Higher Education” Co-Presenter, Post-Secondary Education Conference, Washington, DC, 2013

“Creating Inclusive Campus Communities: Finding Common Ground”

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