Security and System Administrator

Francisco Peralta

Security and System Administrator

Location Toronto, ON

Phone 647-***-****

E-mail *******.******@*****.***

LinkedIn www.linkedin.com/in/fpp

System and Security Administrator with 15+ years of experience in dealing with a broad variety of IT related issues, software and hardware related. Successfully created and deployed policies and guidelines to improve both physical and virtual security at company level and in the cloud systems. Proven ability to solve practical problems in a proactive and realistic manner. Proficient at organizing tasks and meeting critical timelines. Successful at multitasking on a demanding environment. Experience

May 2017 - present Security and System Administrator ObjectWise Consulting Group

Responsibilities

Achievements

Administered Microsoft Office 365 service: managing users, administering Exchange 365, Skype for Business, Sharepoint Online, Yammer, Teams, and other tools. I had to setup and secure the system and applications, following the law, our internal policies and our customers' requirements.

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Administered Microsoft Azure: managed Azure Active Directory, Microsoft Intune, Virtual Computers, among other technologies. The focus was centered on productivity for our developers and security for both developers and company employees.

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Maintain all the IT hardware: laptop and desktop computers, network equipment, printers, etc. I had to ensure physical security of the equipment and add every device to the company inventory.

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• Created and modified security and usage policies for the company. Trusted with the task of selecting and buying any new software and hardware that was required for the company in a timely manner to minimize any possible impact in our activities.

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Created and delivered a Blueprism Robotics training to several of our RPA developers, which are now successfully working in different projects.

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Main point of contact for IT and Security related needs, from troubleshooting user issues to talking with vendors and service providers.

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• Increased the security in both our Canada and India offices, both physical and virtual. Successfully migrated the company to fully use Microsoft Office 365 and to adopt the cloud in a short time span

(less than 3 months) with great results in productivity and information security.

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Jul 2014 - Sep 2015 System Administrator

LTS

Responsibilities

Achievements

• Acted as the main Lenovo Warranty technician. Diagnose and repair Lenovo Think line products. As the main technician I was the first person to see any personal computer, laptop or tablet (non-Lenovo or not under warranty) that was brought in to repair. My tasks here: diagnostic, quoting and repair or assign the unit to be repaired.

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• Performed Help Desk Support tasks for LTS' clients that included:

• Network and security audits and documentation

• Active Directory and Firewall administration

• Security updates

• Generated several processes to help streamline tasks and unify processes. Oct 2013 - Apr 2014 Senior Technical Specialist - Designated Technician on Site Avaya Inc.

Responsibilities

Achievements

Supported phone network and system wide issues on their Modular Messaging Platform for BMO, working on- site.

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Created and documented an efficient procedure to run a daily Health Check on the customer's Modular Messaging system.

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Improved the phones installations and moves on the client's site, saving money to both Avaya and BMO while providing a better support experience.

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Aug 2009 -

Oct 2013

Customer Support Engineer / Senior Technical Specialist Avaya Inc.

Responsibilities

Achievements

Provided technical support and alarm monitoring to the Avaya VIP clients, for their different voice messaging solutions.

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• Created and delivered a Legacy Messaging training within time and budget. Prime Engineer for two important accounts: Acted as the main contact for everything related to their voice messaging systems.

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Nov 2007 -

Aug 2009

IT Specialist

IBM

Responsibilities

Accountable for configuring and upgrading Windows Servers to make them ready and compatible to have the data migrated to new SAN disks.

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• Coordinate installation and configuration with the customer's technicians.

• Responsible for the data mirroring and the SANs migration. Dec 2005 -

Nov 2007

Identity and Access Management Agent

IBM

Responsibilities

Achievements

Created and administered users and accesses in different platforms: Creation, administration and termination of user IDs.

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• Provided access to different network resources.

• Assisted in the development and testing of a tool aimed to simplify user generated requests. Had the opportunity of guiding a new group with a new client to make a good transition and performed successfully in a time frame that was shorter than expected: the group was consolidated within two months and the expectations were set in 8 to 10 months.

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Jan 2000 -

Dec 2005

Independent Computer Technician

Responsibilities

PC upgrade and repairing and Windows/Linux installations, upgrades, virus removal, etc. for particular users, companies, educational institutions.

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Worked as an external contractor for computer distributor that involved giving support to a big supermarket chain in Argentina in store for the computers that they supermarket had on sale, and also for the customers that bought those computers.

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Technical support for the corporate network and Windows systems for an important pubs and restaurants chain. This contract required 24/7 on call and answer times to be on site in less than 2 hours since the request was placed.

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Education

Mar 2003 -

Dec 2006

Instituto Superior Esteban Adrogue

Computer System Analyst

Certificates

MCP: Microsoft Certified Professional - Windows XP 2010 MCDST: Microsoft Desktop Support Technician - Windows XP 2016 A+: CompTIA A+ 900 series

Courses

Expert in Network Administration and Security

Skills

Microsoft Office 365

Microsoft Azure

Computer (Desktop/laptops) hardware installation and troubleshooting Computers installation and administration: software, hardware, systems deployment

Microsoft Windows XP/Vista/7/8.x/10

Networking

Mac OS X: installation and basic troubleshooting

Microsoft Windows Server 2003/08/12/16

Languages

Spanish

Native speaker

English - Fluent – IELTS General Training Overall Band Score: 7.5 – CEFR Level C1

Fluent

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