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IT Support

Los Angeles, California, United States
February 08, 2019

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Eddie A. Sriaphon

***** ***** *****, ******** **** CA 91402 ● Phone: 818-***-**** ● Email:


Highly versatile self-motivated and accomplished Network and Systems Administrator with Data Center Engineering experience who strives to support all infrastructural network designs. Accumulated more than 10 years of hands-on real-world experience in a scalable Data Center architecture with Network support and System deployment in a local and remote environment. Also, with an additional 8 years of NOC/Help Desk service experience through various layers of technical settings. Contributes extremely well in a team environment or independently and can adapt in different corporate infrastructure. Strong knowledge in Networking concepts including OSI Model, TCP/IP and NetBIOS implementations, World Wide Web technologies, Unix and Windows server and client configurations. Well-versed with IBM compatible PCs, various system hardware components and software applications.

Technical Skills

Operating System: DOS, Windows XP/2007/2008/2010, WIN2K/ 2003 /2008/2012 Server, Linux 7.1, Mandrake 10, UNIX FreeBSD, NetWare 5.1. Mac OS X

Networking: LAN/WAN, Ethernet/Gigabit Ethernet, TCP/IP, 802.11 A/B/G Wireless Networking, Fiber optics, various ICMP protocols including ping/traceroute/netsat/ipconfig, monitoring tools including Big Brother, Nagios, Zabbix, SiteScope, MRTG (Multi Router Traffic Grapher), Spectrum, NetBrain, Solarwinds, IPSwitch

Application Software: Shell/Putty/SecureCRT, ESXi/VMWare, Citrix XenApp, VirtualBox, IE, Chrome, Firefox, Thunderbird, Outlook 2010, Office365, FlashFTP, CuteFTP,WinSCP, KVM, HTML, LANDESK, KACE, eHealth, Remedy, ZenDesk, Jira, Confluence, Visual Basic, Ghost, Altiris, Kaspersky, Symantec, TrendMicro Deep Security firewall software, Druva Backup, SQL Management Studio, Active Directory, DNS, DHCP, VPN client.

Hardware: Quantum Backup Drive systems, Nimble Flash Storage, PC workstation Laptops/Desktops, Various Dell server series and HP Servers, HP Procurve switches, Cisco Catalyst switches 2960g/3560g/3750g/3850g/4948, 4500, & 6509, SFP/GBIC, Endpoints, LinkSys/NETGEAR devices, NetScalers, Silkworms, NIC cards, HBA cards, XENPAK, NetApp/3PAR/EMC Storage Systems, fiber/Satin/Ethernet cables.

Professional Experience

Deluxe Entertainment Services Group, Burbank CA Jun. 2018 – Dec. 2018

Systems Engineer:

●Working with Storage and Archiving administration (LTO Tape Library Operations – backups, restores)

●Support technical management of physical and virtual systems, including servers and storage.

●Troubleshoot and resolve IT service issues related to operating systems and servers.

●Installed, configured and monitored MacOS Sierra, CentOS, and Windows OS software.

●Set up systems for remote administration, system polling, and performance monitoring.

●Performing high-level root cause analysis for service interruption recovery.

●Writing documentation for the technical support staff on systems-related procedures.

●Participate in physical racking and stacking equipment in on-premise infrastructure.

Atlas Medical, Calabasas CA 2017 - 2018

Systems Administrator:

●Working to support and sustain Microsoft server operating systems Windows 200*-****-****

●Troubleshooting, multi-tasking, and support various assigned issues through a ticketing queuing system.

●Support Server related technology with RAID systems, tape drives, SAS and SCSI devices on a daily rotational schedule.

●Installing and support VMware ESXi hosted virtual machine created for requested buildout for internal departments such and QA, Database Administrators and Production systems.

●Work with Active Directory and Domain Controllers to administer Microsoft services on VM servers.

●Support IT Networking with VPN technology, TCP/IP routing & IP sub-netting for the Office and Data Center facility.

Forever 21, Los Angeles CA 2016 - 2017

Assistant Manager IfraOPS:

●Created a complex network lab environment to remotely test POC software, LANDESK deployment software for managing POS systems.

●Project managing in the facilitation and coordination of workflow with the collaboration of other IT groups, assigning tasks and incoming inquiries to appropriate representatives.

●Monitoring distribution layer 2 network switches and Edge Switches device to check integrity, and availability of all Cisco hardware devices with Zabbix.

●Study vendor products and perform Proof of Concept testing for new monitoring tools such as IPSwitch, Netbrain, and Solarwinds to determine which best meets the organization’s needs.

●Create and provide documentation manuals for standard protocol instructions for installation and troubleshooting with a how-to step-by-step guide for Tier 1 level support.

●Prepare proposals, cost/benefit analyses, and feasibility studies to recommend network and server hardware and software upgrades and enhancements., Encino CA 2015 - 2016

Systems Administrator:

●Engineering of SA-related solutions for various project and operational needs that will also develop procedures for installation and configuration.

●Install application for new and existing workstation Desktop/Laptops and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.

●Install and configure systems that support GIS infrastructure applications on the Dell KACE 1000/2000 Asset Management interface which performs provisioning and deploying system agents and applications on the Network.

●Create, change, and delete user accounts per request in Active Directory and other various Management Console UI's.

●Setup backup operations, ensuring all required file systems and system data are successfully backed up via Druva backup Servers on PC and Mac systems.

●Provide as a secondary Desktop Support assist in the repair and recover from system and hardware failures.

●Document and research best practice to innovative methods that will benefit approaches towards automation for system administration tasks.

Lockheed Martin, Palmdale CA 2013 - 2015

Network Systems Analyst:

●Analyzing and reporting on network infrastructure including hardware platforms and network management software applications.

●Obtained multiple security clearances to support classified and unclassified projects.

●Worked with Cisco catalyst components from Edge Switches, Distribution Switches, to the Core Router through the design of an on-campus environment.

●Work with Computer associated tools such as eHealth and Spectrum to operate monitoring, traffic analysis, system administration and proactive management of an Enterprise or Wide Area Network.

●Support remote groups as necessary to maintain the integrity of the network, server, and application availability on the Enterprise Network.

●Utilizes process management and ITIL concepts and work methods within a project management discipline.

●Redefining the network communication design and implement solutions within an existing network.

●Manage load configuration of central data communication processor and makes recommendations for the upgrade of data networks.

●Provide on-call support in the rotation for after-hours communication that ensures availability to address highly critical alerts on the network. Inc, Los Angeles CA 2009 - 2013

Data Center Operations/ NOC Engineer:

●Provided first line of defense of systems alerts using an array of monitoring tools such as Nagios, Gomez, and Big Brother.

●Performed first-tier troubleshooting using tools and utilities to resolve system/network performance and related system/network issues.

●Coordinated and implemented network software and hardware upgrades with the Network Operations and Development teams

●Proactively worked to refine documentation of systems/network, troubleshooting guides, policies, and procedures.

●Worked with the Network Operations team and Application Support Engineers to ensure maximum uptime of the system.

●Commuted to the Data Center for routine maintenance and high-level system support as needed or scheduled.

●Supported troubleshooting on workstation Desktop/Laptops and configure hardware, peripherals and installing drivers and licensed software as requested by the users in a ticketing system.

Myspace Inc, Beverly Hills CA 2007 - 2009

Data Center Engineer & Operations:

●Provided Physical Layer support for all on/off data center site locations, built-out core network layouts, populating all core switches/router/server, and deployed any production devices for the entire network infrastructure.

●Addressed all alerts and trouble tickets via Altiris ticketing system and Outlook email to resolve system related issues such as offline servers, network connection issues, system replacement, and repairs according to the level of priority.

●Maintained the system upkeep with Firmware updates and patches; preserved facility upkeep to ensure all aisles are clear of all dirt and debris.

●Performed internal support to aid and assist dedicated groups (Unix, Systems, Databases, Networking and Storage teams) with daily operations such as request builds, maintenance's and provide collocation access.

●Participated in providing new methods of capacity planning with stress testing server power consumption for a more efficient way to scale network and servers.

●Handled daily status report of all work accomplished and pending work to a supervisor.

●Attended weekly meetings with an overview on upcoming projects, changes & insight on traveling locations for build-outs.

Globat LLC, Studio City 2006 - 2007

Network Operations /Abuse Admin:

●Worked closely with the IT Manager in a NOC environment to ensure system and application

stability by dynamically monitoring Unix FreeBSD Web Servers, MySQL Database Servers and

Postfix Mail Servers.

●Addressed all alert tickets via email and Plesk Control Panel program to resolve system abuse,

blacklist, spamming and performance bottleneck issues.

●Provided the offshore Tech Support team with assistance via IRC chat to resolve various systems-

related issues that relate to system alerts or abuse on the network.

●Wrote documentation training manual for offshore Network Operation Center containing steps and

procedures within company policy.

Countrywide, Agoura Hills CA 2005 - 2006

MIS - Programmer Analyst:

●Worked in a NOC environment to ensure system and application stability across Windows server farms on a global scale.

●Addressed all alert tickets via Remedy program to resolve or escalate system issues in a timely

fashion, critical in properly supporting back-end loan system processing.

●Performed daily special routine tasks on back-end system checks.

●Provided offshore support via phone to accommodate troubleshooting for user support.

●Maintained constant monitoring via SiteScope monitoring program to ensure system performance

and stability for various Windows systems including NT, 2000, 2003, and MSSQL servers.

●Attended monthly meetings for updates and new procedures, changes and network development.


Cisco Certified Network Associate, New Horizon Computer, Burbank CA (Complete 2009)

AS in Computer Network Science, ITT Technical Institute, West Covina CA (GRADUATE 2003)

MCSE Course, Mt. Sierra College, Monrovia CA (Transferred to ITT)

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