Customer Service Manager

JENNIFER SMITH

***** ****** **. ******, ** ***** · 512-***-****

**************@*****.***

Experienced professional with training and management experience. Proficient in Microsoft Excel and PowerPoint. Experience scheduling and supervising trainers.

EXPERIENCE

6/01/2017-PRESENT

MANAGER, Comptroller of Public Accounts

Responsible for day-to-day operations of the Fiscal Documentation section in CPA’s Fiscal Management Division. Section is responsible for editing and routing all communications and publications originating in Fiscal Management. Manage and assign projects. Review and edit all projects prior to upper management review.

9/01/2013 – 05/31/2017

TEAM LEAD, comptroller of public accounts

Team lead of the Expenditure Assistance section. Served as lead in reviewing and approving settlements and judgments paid by state agencies. Responsible for 1099 processing for Comptroller-Fiscal (Agency 902). Conducted training for other state agencies on state travel, expenditure documentation and processing, prompt payment and payment scheduling, expenditure object codes and 1099 processing. Provided customer service to state agencies and institutions of higher education on laws and rules governing travel and expenditures.

12/01/2008 – 08/31/2013

PROGRAM SPECIALIST, comptroller of public accounts

Worked in the Payment Services section. Responsible for processing daily direct deposit files, setting up and editing vendor data in TINS, assisting agencies with holds. Provided customer service to vendors and payees regarding payments from state agencies. Created direct deposit marketing materials.

EDUCATION

08/2001

BACHELOR OF ARTS-ENGLISH, MIDWESTERN STATE UNIVERSITY

SKILLS

Knowledge of Texas Government Code and Texas Administrative Code

Knowledge of laws governing settlements and judgments

Skilled trainer

Knowledge of USAS and TINS

Experience processing 1099s for a state agency

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