Sr. Cisco Voice Engineer

JERMAINE E. BARNES

**** *. ****** ***., **** **** Atlanta, GA 30354 Email: ********.******@*****.*** Phone: 404-***-****

SUMMARY:

Multi-faceted Network/VoIP Engineer with 10 years of experience deploying and troubleshooting Enterprise Cisco VoIP Environments within the Department of Defense and Commercial sectors. I am proficient working with the UCS BE6000 and BE7000 platforms running CUCM, UCCX and CUC versions 10.5, 11.5 and 12.x. I have experience deploying and troubleshooting MGCP, H.323 and SIP Voice Gateways. I am trained on the Acme Packet SBC (Session Director and Session Router) 4500 appliance. I have worked on Day 2 Operations and Tier 3 Level Teams.

CERTIFICATIONS:

Cisco Certified Network Associate Routing and Switching (CCNA R&S CSCO11426271)

Cisco Cloud Collaboration Solutions Specialization

Cisco Collaboration Servers and Appliances Specialization

Microsoft Certified Desktop Support Technician (MCP, MCDST ID # 5839745)

CompTIA Security + (COMP001020011819)

* Pursuing the CCNA Collaboration and CCNP Collaboration Certifications

TECHNICAL EXPERIENCE:

iVision, Inc 08/15 – 02/19

ESS Converged Network – Voice

Sr. Engineer/Consultant

Provide Escalations Team Tier 3 support to Voice Clients

Provide monitoring and configuration support for CUCM, CUC, IMP, CER, UCCX, and CUAC

Support UCS Environment via vSphere and vCenter (i.e. UCS C Series Rack Servers & B Series Chassis)

Support and troubleshooting Cisco ISR Voice Gateways and CUBE

Monitor and troubleshoot T1 PRI and SIP Trunk issues

Support and troubleshoot Cisco Meeting Server, TelePresence Server, Conductor, Content Server, and Collaboration Edge (Expressway) running on VMware

Perform Service Release updates for CUCM, CUC, IMP, CER, UCCX and CUAC

Support and troubleshoot Jabber 12.x, Cisco WebEx Meetings and Cisco WebEx Teams

Escalation POC for Voice Circuit outages

Provide Voice Consultant support to new Voice Clients (i.e. Design & Implementation, Circuit Test & Turn-up, and Day-2 Support)

Insight Global, Inc 02/15 – 10/15

Contract: Cisco Cloud & Managed Services (H&M THD); RTP, NC

Engineer – Network – CUCM Tier 2

Provide CMS Tier 2 Day2Ops support for H&M EMEA and APAC UCS Clusters and Shift Stores

Support and troubleshoot CUCM and UCCX 10.5

Support and troubleshoot Cisco ISR 2911 and 2951 H.323 Voice Gateways

Support and troubleshoot Cisco Catalyst 2960 Switches and Cisco 7821 IP Phones

Utilize Cisco MAP for Case, ESR and SSR creation and alert tracking.

Intercontinental Exchange; Atlanta, GA 09/14 – 01/15

IT VoIP Engineer

Supported a Cisco UC environment consisting of CUCM, CUCME, UCCX, CUC and Meeting Place

Performed MAC requests for End User Accounts, User Device Profiles, New Phone Installs, Voicemail Users, and Meeting Place User Profiles

Configure and troubleshoot Cisco ISR 3945, 3925, 2951 and 2911 Voice Gateways

Configure and troubleshoot Cisco VG224 Analog Gateways

Configure and troubleshoot Singlewire InformaCast Paging Server and Gateways for UCCX Audible Alerts

Utilize Service Now for Incident, Problem and RFC (Request for Change) tickets.

Install and troubleshoot Cisco IP Phones (i.e. 7945, 7960, 7936, 7937 and 8831)

GDH Consulting, Inc. 10/12 – 10/14

Contract: State Farm Insurance Company; Bloomington, IL

Technical Analyst – UC

SME on the 3rd Level Voice Telecommunications Services Projects Team

Test ISDN T1 PRI circuits for remote State Farm Operations Centers

Configure Cisco ISR 3945, 2951 and 2911 voice gateways for integration with CUCM 8.6

Configure Cisco VG 204, 208 and 224 Analog Gateways

Troubleshoot and support Oracle (Acme Packet) Net-Net 4500 Session Border Controls and SIP Trunks

Test and implement UC Solutions designed by the State Farm Enterprise Engineering Team

Utilized HP Service Manager for Incident, Problem and RFC (Request for Change) tickets

The Intersect Group LLC. 08/12 – 09/12

Contract: Cardlytics; Atlanta, GA

Cisco Unified Communications Consultant

Inspect and verify that their PRI (Cisco 2921 ISR) and general voice infrastructure is operating to its highest performance capability.

Inspect and verify the Cisco phone system (CUCM 8.5 BE) configuration. Verify that they are logging and alerting all appropriate exceptions.

Inspect and verify the IVR (CUC 8.5 BE) to ensure there are no dead ends and that routing is done according to business requirements.

Perform a comparison of their system, uptime, capacity, etc. versus a peer group. Provide an assessment of our system components relative to that peer group.

Compare our system components to industry standards of configuration and operational procedures.

TeleCommunication Systems, Inc. 01/12 – 07/12

DoD Contract: USMC Support; Helmand, Afghanistan

Network Administrator

Install, configure and troubleshoot SIPR, NIPR and Centrix WAN and LAN services for the 1st Marine Division and subordinate Battalions (i.e. BGP, EIGRP, Route Redistribution, DMVPN, GRE/IPSEC Tunnels, QoS, TACLANE Devices)

Provide Network SME support to the Division Data Chief and Warrant Officer

DoS Contract: CHS Support; Baghdad, Iraq

OCONUS Support Engineer

Install, configure and troubleshoot Ku –Band iDirect VSAT equipment (iDirect X5 Modem, BUC, Ku-Band Feed Horn Assembly, LNB)

Install, configure and troubleshoot LAN services to include WAN Router, Tier 2 switches, Wireless Access Points and VoIP Phones (Cisco 2921 Router, Cisco Catalyst 3560 and 3750 Switches, Cisco Aironet 1142, Cisco 7911 IP Phones)

Troubleshoot LAN connectivity (i.e. RIPv2, EIGRP, DMVPN, IPSEC Tunnels)

Utilize BMC Remedy 8.2 Ticketing System to track and submit End-User Change Management, Problem and Incident requests

Install and terminate CAT-5 cabling

NCI Information Systems, Inc. (Contract: ANGRC LAN Support) Andrews AFB, MD 09/11 – 12/11

Principal Network Engineer

Install, administer and troubleshoot Cisco, JUNIPER and Nortel network switches and Aruba Wireless AP(s) and Controllers on the NIPR and SIPR ANG network.

Troubleshoot LAN connectivity (i.e. Static Routes, OSPF, Route Redistribution, TACLANE Devices)

Provide guidance for industry and DoD best practices for mission critical services

Microsoft Server 2003/2008 implementation and administration within a virtual environment using VMware vSphere (ESXi 4.0)

Responsible for deploying IAVA patches on ANG servers

Configure and administer the Gigabit Passive Optical Network (GPON) in support of Data and Voice traffic

Update and maintain network diagrams for current and new installations

ITT Systems Division 06/07 – 09/11

Contract: TACSWACAA; Baghdad, Iraq

Information Systems Engineer (Network/VoIP)

Manage and maintain the Tier 2 CUCM, CME, Unity servers, Gatekeepers (H.225) and Gateway routers (MGCP, H323) on SIPR and NIPR network by providing Tier 3 SME troubleshooting assistance to Network Administrators and IGX (VoIP) Technicians

Troubleshoot LAN/WAN Voice connectivity (i.e. BGP, EIGRP, OSPF, Route Redistribution, QoS)

Draft VoIP CAP Diagrams for Tier 0 and Tier 1 DSN Switches (REDCOM IGX/HDX and Nortel SL-100 etc.), CUCM servers (CUCM 4.x, 7.x, 8.x) and Voice Gateway Router architecture (Cisco 28XX, 38XX, VG2XX)

Submit and update DSN registration requests in the DSN SNAP module, for voice services in support of HUB and Spoke sites throughout the ITO

Draft and validate “Consolidated DSN Approval to Operate (ATO)” memorandums to be submitted to the Director of USF-I J6 for signature

Compile real-time data on the total of active POTS and VoIP subscribers, Class of Service assignments, Call Duration, Device Model totals and T1 utilization using RTMT (Real-Time Monitoring Tool)

Implement DoD IASE VVoIP STIG baseline and security requirements

Configure CUCM servers for new or existing installations

Contract: TACSWACAA; Basrah, Iraq

Senior Network Administrator

NIPR and SIPR network IP Management and VLAN administration; plan network development and expansion as needed

Utilize Remedy 7.1 Ticketing System to report network outages and solve user connectivity issues

Configure and install Tier 2 Cisco Switches (Catalyst 3560, 3750, 4500, 6509 series)

Manage and maintain the Tier 2 Cisco Call Managers and IP Phones on the NIPR and SIPR networks (CCM v.4.3, Cisco 79XX Series IP Phones, 7914 Line Expansion Modules, TANDBERG and POLYCOM Conference Stations)

Responsible for implementing and maintaining DISA Network STIG(s) and IA policies

DHCP and Print Server Administration

Troubleshoot LAN connectivity (i.e. EIGRP, OSPF, Route Redistribution, HSRP, TACLANE Devices)

Utilize Network Monitoring Tools to monitor availability and reliability of LAN/WAN devices (SNMPc, HP OpenView, Solar Winds, Cisco Works, Cisco ACS, Kiwi Cat Tools)

Network cabling and installation (CAT 5, Single and Multi Mode Fiber Termination)

Contract: TACSWACAA; Baghdad, Iraq

Lead Satellite Technician

Install, configure and troubleshoot USC-60 Tri-Band Satellite Communications Equipment (Comtech Satellite Modem, Up/Down Converter, Block Converter, HPA, X-Band Feed Horn Assembly, LNA)

Coordinate quarterly and HAZCON maintenance actions requiring authorized outage time with DISA – Regional Network Operations Security Center (RNOSC) and end users by submitting an Authorized Service Interruption Request (ASI)

Maintain hourly satellite operational records using FACIT (Master Station Log)

Monitor and troubleshoot multiple carriers using a Agilent Spectrum Analyzer

Knowledge of Promina 800 and bulk encryption KIV-19 and KIV-7 equipment

Kellogg, Brown & Root, (Project: LOGCAP III) Baghdad, Iraq 06/04 – 04/07

IT/COMMO Technician

Network IP Management associated with the KBRSAT Domain

Utilize GSS (Global Security System) and Remedy 6.0 Ticking System to report network outages and solve user connectivity issues

Configure and install Cisco Switches and Wireless Equipment (Catalyst 2950 and 3550 series, Cisco Aironet 1210 Access Points, Cisco 1410 Wireless Bridges, Motorola Canopy)

Implement MAC-Address Authentication and 802.1x security-security on network Wireless Access Points and Bridges

DHCP and Print Server Administration

Troubleshoot LAN and WLAN connectivity

Utilize Network Monitoring Tools to manage and troubleshoot network switches and wireless devices (Solar Winds, Cisco Works, What’s Up Gold)

Responsible for Local Satellite, Network, Help Desk, Systems Administration and OSP tasks

EDUCATION:

Coppin State University, Baltimore, MD 09/01 - 06/04

Major: Bachelor of Science in Computer Science, Minor: Mathematics

Completed 76 credit hours towards my degree

Contact this candidate