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Medical Customer Service

Location:
Toronto, Ontario, Canada
Salary:
34,000.00/yrly
Posted:
February 08, 2019

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Resume:

Profile

Experienced, dedicated professional with excellent office, telephone skills, above average typing, word processing

Reputation for being reliable, punctual and focused on producing quality results.

Customer focused team player, work well independently, work effectively under pressure and adaptable to change.

Organizational and Interpersonal Skills to foster high level of customer service

Prioritized and performs multi-tasks in fast paced high volume environment.

Computer knowledge of Microsoft Office, Internet, OHIP Billing, AbelMed, Transcription, PowerPoint and Excel.

Demonstrated problem solving abilities within scope of responsibility.

Adequate knowledge of anatomy and medical terminology.

CPR and First Aid Certification, WHMIS training and Peer Tutor Certification.

Experience

Medical Administrator - Dr. Pierre Kirwin & Associates January-November 2018

Screening and sorting telephone call, documents, mail, faxes, scheduling patient appointments

Communicated with patients, families and physicians.

Maintained work medical records, logs and physician’s notes.

Office tasks such as ordering office supplies and medical supplies needed by physician.

Billing for OHIP, patients and third-party companies.

Executed duties above and beyond job description.

Mount Sinai Family Medicine - Medical Administration

(Internship & summer) June - September 2017

Faxing of prescriptions, referrals, consultations, medical reports, making copies of medical forms and requisitions.

Data entry, patient/client phone calls for appointments, Health Card errors, cancellations, scanning medical documents, check in patients/scheduling patients for appointments and verify patient information.

Administration Officer - B2B BANK 2015 – 2016

Administer and process Registered and Non-Registered products related to GIC’s according to B2B’s standards, policies, and procedures both financial and non-financial.

Verify for accuracy, clarity, completeness within a set timeframe, and ensure compliances with internal policies and regulatory requirements.

Escalate and make recommendations to appropriate authority about issues and inquiries related to cases being processed.

Work with Microsoft Office, (SIBL 2000 and CPS In-House B2B systems and Work-Desk)

Mortgage and Update Administrator (Residential) - First National LP 2008 – 2015

Update newly funded loans on details of client and mortgage information on the mortgage system in accordance to the company’s policies and procedures.

Review workflow in the underwriting system for changes and made amendments to the files on the mortgage system after closing.

Print Welcome letters and assemble welcome packages in accordance with current documentation policies.

Set-up RBC Express which consists of modifying, stop payments, withdraws and debits.

Update all new Fire Insurance policies, called clients/brokers regarding missing information on policies and completed special projects as assigned by Supervisor (ex: working on workflow)

Gam X-rays - Transcriptionist/Darkroom Tech/Front Desk 2001 - 2008

Typing medical reports, filing charts, reports and films, ordering stock, developing films, stocking x-rays, booking appointments, and inputting data into the computer.

Translating doctor vs. patient, handling numerous phones calls from patients and doctors and explaining procedures to patients.

Education

MEDICAL OFFICE ADMINISTRATOR DIPLOMA, Evergreen College

PERSONAL SUPPORT WORKER (PSW) DIPLOMA, Evergreen College

ONTARIO SECONDARY SCHOOL DIPLOMA, St. Joseph’s College High School

FIRST AID WITH CPR HCP CERTIFICATE, St. John Ambulance

References Will gladly submit upon request.



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