Deysy Andrea Rodríguez

*** ********** ***, ***** ****, NJ 07087

e-mail: ac8fcn@r.postjobfree.com, ac8fcn@r.postjobfree.com Phone: 201-***-****

Summary Of Qualifications:

• Expertise in requirements, testing and implementation of applications and systems performance.

• Knowledge of Testing Tools.

• Support end users with resolution of systems issues, malfunctions or software programming problems, based on ITIL Methodology.

• Assisting Databases Administration: Oracle, SQL SERVER, Microsoft Access.

• Computer literate: Word, Advanced Excel, PowerPoint, Power BI.

• Ability to assign and prioritize work assignments.

• Ability to work independently, problem solving and to work as a team.

• Effective communication and interpersonal skills. Page 1 of 3

Professional Experience:

- ICETEX, Bogotá, Colombia.

Technical Support Engineer, level 2 (2017-2018): Technical Support of IT department, resolving Service Request, Incidents and Problems in Mantis Tool, developing new scripts, fixing and evaluating integrity of data in Oracle DataBases.

- SECRETARIA DISTRITAL DE AMBIENTE, Bogotá, Colombia. Requirements Analyst (2013-2016): Design of new forms and reports in the FOREST® IDE, monitoring and control of project ONTRACK - FOREST®. Support information systems.

- SERVICIOS POSTALES NACIONALES 4-72, Bogotá, Colombia. Systems Analyst (2012-2013): Managing historical data of information systems, support in the area of technical support and data center servers. Creation of querys and database reports on SQL SERVER DB. Collaborated with software developers and end users to ensure technical compatibility.

- GRUPO OBELISCO LTDA, Tunja, Colombia.

Systems Analyst (2009-2011): Modification, development and implementation of new forms, held in .NET language, SQL SERVER 2008 R2 database.

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Education:

- Systems Engineer

Open and Distance National University of Colombia “UNAD”, Colombia, South America (2015).

- Information systems technician.

SENA institution, Colombia, South America (2009)

IT Certifications

- ITIL® Foundation Certificate in IT Service Management

(2018)

- VMware vSphere: install, configure, manage (V5.0)

(2012)

References:

- RUBY ALVARADO: Present Scientist II, Phone551-***-****

- OLIVIA PINEDA: Employee, STAPLES, Phone: 551-***-**** Page 3 of 3

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