Data Entry Customer Service

Denise Harper

*** ********* ****** #**

Bronx NY. 10473

C: 347-***-**** / H: 718-***-****

E-Mail: ******.********@*****.***

SUMMARY OF QUALIFICATIONS

Client service oriented professional with over 10 years of experience in data entry with excel, outlook and Razors Edge, possessing a keen understanding for business procedures and excellent interpersonal skills. Proven track record of delivering high quality customer service as well as fostering business. Ability to organize, prioritize, perform under extreme work pressure with heavy workloads and deadlines.

PROFESSIONAL EXPERIENCE

Solomon Page Temp Agency New York, NY

Mail sorting, filing and data entry 05/2018 – Present

Stericycle Inc. New York, NY

Customer Service/Call Center Representative 10/2015 – 04/2018

Answered all incoming calls from various accounts and provided information as requested

Entered data with contact information and messages to be auto emailed

Traced all emergency calls for doctors, pharmacist and maintenance issues

Hebrew Home at Riverdale Bronx, NY

Medical Billing Coding/Data Entry 07/2015 – 09/2015

Responsible for all input from previous system into new system

Managed patients files, including deleting end dates for those readmitted

Entered patients information into new database to be billed

HRA/Medicaid Office Brooklyn, NY

Imaging Data Entry Operator 06/2013 – 06/2015

Responsible for intake and data accuracy, performed modifications and edits to the system

based on authorized and approved documents

Ensured organization and maintained confidentiality of office files

Provided clerical support services, such as photocopying, documentation, and computer

database maintenance

Responsible for processing cases and closing them out as required

Managed incoming calls and processed clients Medicaid requests

Pullum/Sibling Fuel Inc. Bronx, NY

Receptionist 10/2007 – 05/2013

Routed heavy call volume to various departments

Scheduled oil deliveries for all accounts

Assisted with special projects for office manager

Responsible for documenting cash payments to the billing accounts

EDUCATION

Career Blazers Learning Center New York, NY

PC Specialist Certificate

Saint Catherine’s Academy Bronx, NY

Merited High School Diploma

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