Customer Service Representative

Bryan R. Ballas

***** ***** **** **** #*** Jacksonville FL 904-***-**** ************@*****.***

EXPERIENCE

Oates Energy Inc. Dec/2017-Oct 2018

Customer Service Representative

Researched and applied company procedures in response to various inquiries

Received/Archived various documentation

Internal Revenue Service Nov/2016-Dec 2017

Researcher/Customer Service Representative

Handled classified tax information

Conducted ID verification checks

Researched and applied IRS procedures in response to various inquiries

Sent/Received various supporting documents

Transferred calls to appropriate sectors

The Institute On Religion and Democracy (IRD) – Washington, D.C. May/2015-Dec/2016

Contributing Writer

Penned articles about topics that concerned the intersection of faith and politics

Edited the writings of IRD staff members

Reported on Union Theological Seminary’s anti-RFRA Union on the Hill Program

Covered Washington National Cathedral’s Honoring the Road of Love and Justice service.

Featured in the Christian Post and Real Clear Religion

Media Research Center (MRC) - Reston, VA Feb/2015-May/2016

Contributing Writer for News Analysis Division

Wrote +50 articles published on the MRC’s Newsbusters.org

Transcribed broadcasts for media analysis

Created and uploaded video clips documenting media bias onto the internet

Received +4,000 shares with an article about media backlash against Indiana’s RFRA law.

Authored a piece about traditional marriage that was picked up by Barbwire.com

Florida Department of Business and Professional Regulation - Jax, FL Jun/2014-Jan/2015

Investigator

Drafted reports detailing investigations of violations of the Florida Construction Industry Licensing Board

Interviewed subjects, called witnesses, and inspected job sites

Regent University - Virginia Beach, VA Sept/2013-May/2014

Research Assistant to the Dean of the School of Government

Used research databases to find and evaluate historical records, books, and scholarly articles

Fact checked the Dean’s online class lectures on the Biblical view of government

EDUCATION

Regent University – Virginia Beach, VA May/2014

Graduated with an MA in Government (4.0 GPA)

Won 1st Place in the National Reagan Symposium Essay Contest 2013 at Graduate Level (M.A., PhD)/Won 3rd Place in the same contest in 2014 at Graduate Level (M.A., PhD)

Bob Jones University – Greenville, SC May/2011

Graduated with a BA in Political Science

SKILLS

Microsoft Office Products to include Word, Excel, Power Point, and Outlook

Video editing experience with Windows Movie Maker, iMovie, Sony Vegas

Skilled with Firefox and Google Chrome Browsers

Research Database experience with Jstor, Factiva, One Search, LexisNexis Academic, Academic Search Complete

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