Customer Service Sales Representative
Resume:
Fabrice Rwakabishya
***********@*****.***
Objectives: Looking for a stable and growing company, where I can add my experience and attain professional growth.
Languages: English and French
Experience:
Convergys Canada Management Inc.
Customer care representative
Edmonton, AB
April 2016- December 2018
-Worked on behalf of AT&T
-Provided information concerning billing issues
-Processed payments
-Reinstated and cancelled service for customers
-Troubleshooting wireless equipment
-Promoted products and offered contracts
-Making follow up calls
-Achieved monthly sales targets
Heart and Stroke Foundation
Call Centre Agent
Edmonton, AB
December 2014- April 2016
- Making Donation Calls
- Recruiting Volunteers
- Setting up pick up appointments
- Updating database
- Making follow up calls
Staples Business Depot
Customer service representative
Toronto, Ontario
January 2010- December 2014
-Resolved customers issues regarding billing and orders
-Taking orders over the phone
-Made crossell and upsell
-Followed up with customers issues
-Trained new associates on how to use systems
-Worked with sales representative across Canada
City Bank Canada
Account receivables representative
Toronto, Ontario
May 2005- December 2007
-Received payments for master cards holders
- Updated customers files
- Approved and declined credit cards applications
- Conducted verifications for customers applications
- Offered credit limit increased for qualified customers.
Education: High School Diploma
References available upon request
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