Customer Service Front Office

SARMILY RATNESWARAN

** ******* ********. ****** ****, ON

Tel#647-***-**** ***********@*******.***

OBJECTIVE

To work in a dynamic team environment, and be a very productive employee and valuable asset to the company

CORE STRENGTHS

* Strong interpersonal and communication skills

* Great team player

* Equally effective worker in an independent setting as well

* Always eager to learn new things and share the knowledge

* Highly organized with excellent time management skills

* Very detail-oriented and passionate about achieving accuracy

EMPLOYMENT HISTORY

Montessori Teacher

Milestone Montessori, Ajax, ON September 2016- Present

* Responsible for curriculum and preparing the classroom environment

* Conducted Parent-Teacher conferences

* Wrote report cards for students

* Supervised children in the classroom, on playground and field trips

* Maintained record keeping of student progress

* Communicated with parents with regards to student on a daily basis

Customer Service Agent Apr 2014 – August 2016

One Contact Inc.

* Effectively handle maximum enquiries regarding booking road test for Ministry of Transportation

* Efficiently process online transactions and handle payments

* Accurately answer questions regarding Graduated Licensing System and driving policies

TEACHER’S ASSISTANT Sep 2010 – Jun 2011 Trinity Montessori School, Markham, ON

* Co-operatively supported the teacher throughout the classroom hours with aids, special needs students, etc.

* Supervised children before and after school

* Enthusiastically provided one-on-one guidance to students

* Consistently maintained high standards of cleanliness and hygiene in the classroom

SENIOR KINDERGARTEN TEACHER Oct 2007 – Jun 2009 The York School, Toronto, Ontario

* Worked as a Senior KG Classroom Assistant from 2007 – 2008

* Worked as a Senior KG Teacher from 2008 – 2009

* Undertook full responsibility for the Montessori curriculum

* Neatly organized and maintained Montessori materials

ENGLISH AND MATH TUTOR April 2003 - August 2007

TUSGU Tutorial Services, Scarborough, ON

* Inspired kids every day to enjoy Math and English lessons

* Taught English to kids from KG – Grade 6

* Taught Math to kids from KG – Grade 3

* Diligently prepared Grade 3 and Grade 6 kids for EQAO exams

FRONT OFFICE STAFF Oct 2003 – Apr 2005

Leon’s Furniture Superstore, Scarborough, ON

* Quickly and accurately created sales bills for customers in a busy setting

* Accurately processed payments towards customers’ purchases

* Responsible for opening and closing a cash till

* Carefully checked delivery reports and COD sales bills

FINANCE ASSOCIATE Jan 2004 – Apr 2005

Leon’s Furniture Superstore, Scarborough, ON

* Accurately processed customer credit applications and credit card payments

* Regularly communicated with CITI Financial regarding customers’ credit increases and purchases

* Thoroughly checked and corrected finance bills prepared by front office associates

EDUCATION

Tyndale University College, Toronto, ON 2009 - 2010

Bachelor of Education (Ontario Certified Teacher)

Sheridan College, Oakville, ON 2006 - 2007 Montessori Teacher Certification (MACTE accredited)

University of Toronto, Scarborough, ON 2001 – 2005

Honors Bachelor of Arts (Major History, Minor Geography

& Women’s Studies)

REFERENCES

* Available upon request

Contact this candidate