Engineer Support

CURRICULUM VITAE

KHAJA ALEEMUDDIN

Mobile: 053*******

Email: *****.*****@*****.***

RIYADH, SAUDI ARABIA

CAREER OBJECTIVE:

Strategic IT specialist with 08 years of experience in IT industry with exposure to multiple aspects of support; such as Server, Network and Desktop. Alongside working on third party vendor specific software and hardware products.

Experience in Banking and Government Sector, its guide lines, core values safety and security Policies.

Proficient in gathering business requirements, analyzing and deploying applications. Expertise in analyzing the impact of change with existing structure and implementing the same on the system with business teams. Managed Business Applications, including engaging with senior management and subject matter experts towards creating a vision and roadmap. Managed a team of Technical support personnel for smooth operations.

PROFILE:

Providing Tier 1 and 2 technical support and guidance for software, hardware, and application support.

1. Responding to incidents and requests, ensuring they are resolved effectively and efficiently against service level agreements (SLA).

2. Address high priority operational/production issues and ensure SLA’s are met.

3. Pro-actively provide information to users on the progress of outstanding support calls.

4. Responsible for building technical documentation, reports, guidelines, procedures and ensure they are shared with users.

5. Talking to clients and computer users to determine the nature of problems.

6. Assist customers to solutions, keeping them updated and assured.

7. Following diagrams and written instructions to repair a fault or set up a system.

8. Troubleshooting system and network problems, diagnosing and solving hardware/software faults.

9. Develop and maintain active and progressive working relationships with all members.

10. Identify additional staff training to ensure that support is given in a consistent manner.

11. Provide end user IT support for windows 7/10, Office 2013/2016, Office 365 and mobile

12. Provide support for troubleshooting and fixing end user laptop, desktop and mobile issues.

13. Provide support for network devices, servers and storage on-premise, remote and cloud

EDUCATION QUALIFICATION:

BSC (Computers) from Osmania University. - INDIA

TECHNICAL QUALIFICATIONS:

M.C.S.E (Microsoft Certified System Engineer) (5832761)

COMPUTER SKILLS:

Diploma in Networking from CMS Technologies.

Diploma in Hardware & Networking from CMS.

Professional Experience (KSA)

Company : Microland Arabia

Position : Working as IT Support Engineer.

Duration : From Jan 2014 to till now.

Project : The National Commercial Bank – Alahli NCB

Responsibilities

System Side

Installing, troubleshooting, administering, configuring, all kind of MS windows, win98, winMe, Win2000, winXp, Vista, Win7,Win8, Win10, Windows servers, Configuring and installing AD, DHCP, DNS,GP, for Server 2003, 2008, 2012, Operating Systems, Mac OS, Linux, Android. A throughout experience testing, administrating applications, Outlook, Microsoft Office

. Providing Complete Desktop support, applications support included all kind of Anti viruses.

Providing support & Training end users remotely, on user location one two one, via phone, via email.

Coordinating with vendors, for hardware related issues in the servers/desktops/printers/scanners

Doing preventive maintenance of pc's and checks the health of computer devices.

Maintaining the SLA (Service Level Agreement) for any client related call.

Responsible for circuit migration and Setting up the whole network of the Office (from dialup to other links),

Responsible for first level support, analyzing and troubleshooting the network and communication problem.

Coordinating with (STC) for new circuits, or any old circuit’s related

problem.

Company : Al Khaleej computers & electronics

Position : Working as Technical Support Engineer.

Duration : From 5th, Jan 2010 to Jan 2014

Project : Ministry of Labor, Ministry of Health.

: King Fahad Specialist hospital Dammam

Expertise Areas:

Monitoring and troubleshooting client network. different locations

Installing and punching of cables etc.,

Installing and maintaining of 35+ client systems in computer lab which are in LAN and server windows 2003

Installation maintenance and trouble - shooting of Computers and Networks.

Administrating over network systems installing troubleshooting NIC,LAN

Connections, Hubs, Switches.

Installing and configuring new hardware/software.

Data sharing & security using NTFS File system.

Creating & Managing Groups, User Accounts and User Profiles.

Adding/Deleting/Modifying/Enable/Disable user account information.

Password Policy / Resetting passwords, user logon hours etc.

Installing and Configuring networks printers.

Scanning and Updating of anti - virus Software.

Operating system Related problems (like system not booting, not able to log into the system,

System hanging etc.)

Application problems (MS-Office problems, not able to Install any software)

Network related problems (like system is not in network, not able to access other machines etc)

PERSONAL INFORMATION:

Nationality ** Indian

Religion ** Islam

Marital Status ** Married

Language speaks ** English, Urdu, Hindi, Telugu

Iqama status ** Valid and transferable 227-***-****)

Driving License ** KINGDOM OF SUDI ARABIA

Place : RIYADH

Dated KHAJA ALEEMUDDIN

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