Customer Service Manager

Sheree J. Chung

***********.**@*****.***

Mobile: 647-***-****

OBJECTIVE: To find a full time position within an organization enabling me to enhance my professional communication skills and build on my career’s foundation.

HIGHLIGHTS OF QUALIFICATIONS

Admirable experience in administering smooth working of a call center

Operational knowledge of computer systems and managing software applications

Flexibility to work at various schedules

Excellent ability to multitask and meet all deadlines

Amazing communication skills in both oral and written forms

Skilled to provide optimal customer services

Ability to identify and resolve complex problems

RELEVANT SKILLS AND EXPERIENCE

Leadership & Supervision

Coordinated with seniors and analyzed client requirements and assisted in providing subject matter expertise on programs.

Reviewed performance of staff and ensured effective achievement of all objectives.

Managed customer complaints and trained associates to handle as per procedures.

Assisted Managers in implementing special plans and ensured success of new business.

Assisted and trained team members in developing competencies and maximize performance.

Customer Service

Monitored any issues in customer calls and ensured optimal level of client services.

Maintained effective work environment and initiated corrective actions as required.

Monitored all calls and ensured optimal quality in assisting customers.

Administered inquiries coming to the call centre and provided necessary information to clients.

Performed regular follow ups on clients and ensured optimal customer satisfaction.

Maintained good working relationships with various customers and referrals.

EMPLOYMENT HISTORY

Manager Ardene 2017-Present

Inbound Case Manager Sick Kids Contact Centre 2016

Service Adviser Bell Canada 2015/2016

Escalation Help Desk Cara Corporation 2014

EDUCATION

Bachelor of Public Relations Management, Centennial College, Toronto, In Progress

AWARDS & ACHIEVEMENTS

●Academic Honor Roll: West Hill Collegiate Institute 2013

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate