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Administrative Assistant Customer Service

Location:
Surrey, BC, Canada
Posted:
February 10, 2019

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Resume:

Resume

Carrie Gubersky

**** *** ******, ********, ******* T5P 3H2 587-***-**** ac8f0h@r.postjobfree.com

Professional Summary

Executive Assistant Office Administrator, Receptionist, Property Administrator, Executive Administrative Assistant, Staff Coordinator, Revenue Analyst, Customer Service Representative, and Team Lead

Formal education in project management, computer systems technology and related training

An all-round asset to any organization needing a person with diverse skills

October 29, 2018 to present

Property Administrator/Reception Duties and Administration

Triovest-Temp Contract with Hays

Spreadsheet research, analysis and compiling data, answering tenant or employee calls, boardroom management and calendar management, supply ordering and distribution, handling courier request (outgoing and incoming), parking request and other related administrative duties

December 5, 2017 to May 25, 2018

Executive Administrative Assistant- Temp Contract Position

APEGA-The Association of Professional Engineers and Geoscientists of Alberta

Working for 3 Directors and handling all meetings, events, calendar management,

all documentation, adhering to confidentiality and member inquiries, liasoning with

Regulatory and Appeal Board issues, handling all administrative tasks as required

August 24 to September 1, 2017

Coverage for Vacation –Temp Contract Position

Champion Pet Foods - Office Administrator and Main Receptionist

Handling all Receptionist Duties, Catering Requests, Client Walk ins, Boardroom Bookings, FedEx and Purolator Shipping and Receiving, All Incoming Mail and Distribution, Delivering to the other Champion Pet Food Office and any other duties required

June 2 to July 14, 2017

Coverage for Disability Leave-Contract Position

McCor Management - Property Administrator

Covering Reception and duties related to Reception (answering all calls, mail, courier requests, boardroom bookings, etc)

Handling tenant calls and mitigating requests by research, or coordinating maintenance requests with the Building Operators

Performing any request such as urgent documentation drafted to tenants on related property issues

Investigating, coding and getting authorization for payment for services rendered on properties

Assisting others on tasks to ensure that urgent matters were handled

Creating hard copy files and uploading appropriate leases, etc into shared drive accurately

Additional duties as required

March 2016 to December 2016

Temporary Contract Position

Celanese Polymers EVA Polymers - Compliance Coordinator and Administrative Assistant

Performing calls to update client base and records

Updating safety manuals and forms

Greeting clients

Coordinating and setting up of catered events

Completing account reconciliations

Ordering and managing supplies for the entire plant (400 employees)

Sending out confidential material to employees

Answering switchboard calls from customers and directing them to the appropriate person if necessary

Partnering with Security to ensure records accurately compiled re: new employee data

February 2015 to February 2016

Stantec Consulting Ltd. Edmonton, Alberta

Corporate Real Estate Administrative Assistant

1 year Maternity Leave Coverage Position

Liasoned with Landlords, Supported 7 Property Managers with a total of 256 properties, Stantec Real Estate Managers, Lawyers and those in authority with executing leases- residential and commercial

Scrutinized Leases to ensure accurate detail is within

Coordinated approvals and the legal signatories for leases

Saved all documentation accurately and appropriately

Checked for Certificate of Insurance and proper documentation when handling Subleases

Updated process guidelines with any changes

Communicated needs and requirements to all parties involved with the lease

Handled mail, Operating Cost Statements, Shared files, change of ownership, estoppel certificates and financial statements

Coordinated meeting set-up and catering for Corporate Real Estate

May 2014 to February 2015

Contract work, for periods ranging from one to six months, as an Administrative Assistant for a Property Management Company, Restoration Crew Chief and Team Lead, and Job Scheduling Coordinator.

March 2013 to May 2014

City of Spruce Grove, Spruce Grove, Alberta

Executive Secretary/Administrative Assistant

Maintained records, recorded meeting minutes and performed basic bookkeeping

Issued construction / home permits, and scheduled inspections

Wrote, designed and produced reports

Acted as Coordinator and liaison with individuals, special interest groups and others on behalf of executives, committees and Boards of Directors

Reviewed operating practices and procedures to determine whether improvements had been made to workflow, reporting procedures, and expenditure control

Interpreted and executed administrative and operating policies and procedures

Prepared invoices, reports, memos, letters, financial statements

June 2004 to January 2012

City of Edmonton, Edmonton, Alberta

Customer Service Representative

Responsible for providing detailed information to customers concerning aspects of planning and development

Interpret customers' needs for personal interaction with bylaw complaints, business licenses, personal licenses, taxi driver licenses and pet licenses

Ensured information processing was current and accurate

Booked permits and inspection requests

Continually undertook new tasks to understand and learn core operating principles of the department (i.e. Mapping and Zoning)

Prior to 2004

TELUS

Revenue Analyst (2 years)

Performed daily revenue-related tasks and reviewed various computer applications with a view to improving them

Planned, prepared, and revised work schedules and duty assignments according to budget allotments, customer needs, problems, work loads, and statistical forecasts

Verified completeness and accuracy of subordinates' work, computations, and records

Was instrumental in tracing almost $1,000,000 in incorrect revenue accounting, and subsequent back-billing to customers

Consulted with supervisor and other personnel to resolve problems, such as equipment performance, output quality, and work schedules

Analyzed financial activities of the organization and department, and assisted in planning budget

Relevant Education

Northern Alberta Institute of Technology

- Certificate in Computer Systems Technology, 2004

- Certificate in Project Management, 2006

- Course in Blueprint Reading, 2007

City of Edmonton, 2010 - Planning Academy Certificate

References are Available Upon Request



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