Customer Service Assistant

MANKIRAN KAUR KHAIRA

: 905-***-**** : *****************@*****.***, Address- 42 Ferguson Place, Brampton, L6Y 2S8

To secure a Part Time position that will empower me to use my progressive background in effective communication & organizational skills, customer service background and where I can be a member of a team and utilize my experience to benefit mutual growth and success.

KEY SKILLS AND COMPETENCIES

Retail Experienced professional with over 3 years of experience

Interpret and handle customer escalations and feedback patiently

Exceptional communication and interpersonal skills with strong working ethics

Interpret and handle customer escalations and feedback patiently

Telephone etiquette and Email handling

Highly responsible, reliable and punctual individual with positive working attitude

Excellent computer skills with and Can do attitude with quick learning

WORK EXPERIENCE

Mandarin Restaurant

Server Assistant (Feb 2018 – August 2018)

Prepare a variety of meats, poultry, vegetables and other food items for cooking in a variety of other kitchen equipment.

Understand and comply consistently with our standard portion sizes, cooking methods, quality standards and rules, policies and procedures.

Handle, store and rotate all products properly.

Maintain a clean and sanitary work and service area including tables, shelves, walls, oven, and refrigeration equipment.

Take food orders from guests; accurately enter orders in our point-of-sale system which relays orders to the kitchen.

Accept payment, process credit card charges or make change accurately.

Handle phone orders with professionalism and accurately collect information needed to complete order.

Monitor and observe guests dining experience. Ensure guests are satisfied with the food and service. Respond promptly and courteously to any requests.

Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor.

Attend all scheduled employee meetings and brings suggestions for improvement.

EASYDAY Retail Food Mart

Associate and Cashier (April 2014 – Feb 2018)

Greet customer and ask if they need assistance.

Handle all aspects of retail sales of the products by answering questions and solving customer issues quickly.

Assist customer at the point of sale.

Assist with the merchandising of the store to maintain neat, orderly, well stocked and appealing displays.

Refer customer to other sources if we do not have a specific item with the intent of maintaining goodwill with the customer.

Followed customer first policies and procedures.

Went beyond what was expected of me to provide the customer with the best service available during their shopping experience.

Balanced credit card slips along with maintaining cash register.

Processed transaction quickly and efficiently.

EDUCATION

Pharmacy Assistant Diploma from Sheridan College, Brampton 2018 - till date

Bachelor of Science (Pharma) from Punjab University, Chandigarh 2014 - 2017

LANGUAGES KNOWN

English

Hindi

Punjabi

REFERENCE AVAILABLE ON REQUEST

Contact this candidate