Customer Service Representative
Resume:
Wanda Arana
Winter Haven, FL ***80
************@*******.***
Phone: 215-***-****
Professional Summary
Dedicated and highly trained Customer Service Representative and Call Center Specialist seeking a position where I can apply my knowledge and skills to your Company. I am passionate and motivated with drive for excellence, with 10 years in the customer service and call center.
Skills
- Bilingual (English and Spanish) level fluent
Experience
Operations
AlphaBroder
Trevose, PA
May 2018-Nov 2018
Approve and review orders on ques hold to be shipped from a distribution center. Handle over 100 income calls daily from inside customer service representatives and inside sales team via phone or emails to adjust pricing, shipping charges, arranging pick up and delivery with trucking companies, check status for UPS, USPS, FedX or pick up area for varies distribution centers, credit cards verifications and rebills.
Quality Assurance Manager
SarahCare Home Health Agency
Jenkintown, PA
June 2016 - May 2018
Responsible for overseeing the operation of the agency’s Quality Assurance team according to licensure, state law, and Medicare/Medicaid standard. Ensure high quality service are provided to consumers. Conduct home visits when needed.
Ensure that all required documentation by QA team is timely, completed and accurately delivered.
Assure services satisfaction through consumers visits by the QA team.
Meet attendance and punctuality expectations.
Update all documents scanned and filed to Docuware and Schedule Tracker.
Work collaboratively with Case managers to investigate, resolve and follow up on identified consumers, family concerns.
Paging Operator / Call Center Specialist
Temple University Health System
Philadelphia, PA October 2007 – July 2015
Responsible for contacting physicians, nurses, and other hospital personnel, through paging mobile devices and overheads. Announce overhead stat codes, answer high volume incoming calls for patient information. Take messages and transfer calls to appropriate individuals. Monitor stat calls. Conduct searches to find needed information, using such sources as the internet for Temple University schools. Establish work procedure or schedule and keep track of the daily work log. Update patient demographics. Responsible for patient registration and scheduling. Verify patient insurance eligibility. Train and assist with new hires.
Education
High School Diploma Philadelphia, PA Graduated: June 1983
Olney High School
References Available Upon Requested
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