Sales Front Desk

JENELLE ROBERTS

**** ******* ******

Toronto, ON M6H 1B5

Cell: 705-***-****

***************@*****.***

EDUCATION

Bear Creek Secondary School- Barrie, ON

****-****

Ryerson University- Toronto, ON

Bachelor of Commerce in Human Resource

2015- Present

QUALIFICATONS

Experience in customer relations

Great attention to detail

Able to adapt effectively to pressured environments

Clear and strong communication skills aimed at understanding customers’ needs and providing valuable services

Ability to work in a fast-paced, intense environment efficiently

Proficient in Microsoft Office and POS Systems

Knowledge in recruitment and selection process

Proficient in Ableton and FL Studio

Team management skills

Creative Thinking skills

Conflict Resolution skills

Organizational skills

Coaching skills

Analytic skills

WORK EXPERIENCE

Moneykey – Call Centre

Senior Loan Analyst

Toronto, ON October 2017- Present

Analyze applicants' financial status to determine feasibility of granting loans

Cooperate with team to ensure team goals are met

Manage large amounts of inbound and outbound calls in a timely manner

Explain to customers the different types of loans and payment options that are available

Originated 100+ installment loans and lines of credit on a monthly basis

Handle customer complaints and take appropriate action to resolve them

Train new employees of how to properly secure and originate a loan

Meet personal/team qualitative and quantitative targets

Able to use software such as JAG, EPIC systems, Jabber and Finesse

Kibra Music

Executive Producer

Toronto, April 2018 - February 2019

Oversaw all production duties from start to end

Produced 80% of tracks on album and ensured top quality

Ensured production met goals in a timely manner

Promoted album on various social platforms

Responsible for the distribution of album both physical and digital

Kanata Solutions

Professional B2B Fundraiser

Toronto, ON May 2017-Septemeber 2017

Fundraised on behalf of SickKids Hospital through face to face marketing

Guided businesses to sign up for SickKids monthly donation program

Connected donors to the hospital to secure donations

Made phone calls to potential donors

Travelled to various parts inside and outside of the GTA to promote donation program

South St. Burger

Supervisor

Toronto/Barrie, ON 2014- 2017

Received and process payments by cash, credit card and automatic debit.

Provided total quality work and well-organized service

Counted sales at end of night and balanced till

Performed facility walk-throughs to ensure cleanliness of all areas

Updated daily excel sales/operations document

Trained new employees to adapt to fast-paced environment

VOLUNTEER EXPERIENCE

Red Cross Front Desk Admin

Barrie, ON 2015-2016

Retrieved, sorted, and filed all information

Updated daily room booking schedule

Answered the telephone, filed and distributed mail

Assigned and recorded identification numbers or codes to index materials for filing

Properly handled returned used client equipment for sanitation

Updated Microsoft excel client/staff tracking document

References Available Upon Request

Contact this candidate