Customer Service Representative

ALLYSON NDUKA

** ******* ******** *******, ** M*L 1B3 · (647) 686- 5164

*******.*****@*****.*** · https://www.linkedin.com/in/allysonnduka/·

Competent administrative professional with strong leadership and relationship-building skills with the ability to effectively perform a range of duties including customer service, clerical, client control, and case management derived from work experience in the public, private, and voluntary sectors.

EXPERIENCE

11/2016 – 09/2018

PASSPORT CLERK, Government of canada

GATINEAU, QC

Met monthly target of processing and scanning passports. Diligently assisted Passport Officers by reviewing received documents and concisely noting applicant correspondences.

06/2012 – 08/2016

LEAD PROGRAM COORDINATOR & ADMINISTRATOR, weston frontlines centre

TORONTO. ON

Spearheaded the design of a successful outreach program for a non-profit organization by planning special activities, fundraising events, project reporting and staff direction. As the lead administrator initiated the digitization of donor and recipient databases and conducted clerical tasks.

01/2016 – 06/2016

CASHIER, walmart canada

OTTAWA, ON

Leader in product scans per minute for POS transactions. Occasionally provided merchandise stock support.

11/2014 – 06/2015

CUSTOMER SERVICE REPRESENTATIVE, hudson’s bay

OTTAWA, ON

Customer advisor and a department leader in HBC credit card and loyalty program recruitment, processed POS transactions.

EDUCATION

APRIL 2017

BACHELOR OF ARTS IN LAW, carleton university

Focused studies in Law, Policy, and Government. Extensive coursework in development and application of regulations governing public and private forums.

SKILLS

Skilled in Salesforce and Microsoft Office: Word (Advanced), Outlook (Advanced), Excel (Intermediate)

Materials preparation: experience with creating meeting briefs, confidential documents and correspondences, educational background in legal justice and government policy research.

Project Management: skilled in client management, staff leadership, with great experience in fundraising and sales.

Report writing: ability to create and interpret policy and profit reports

Extremely organized: advanced travel planning and event coordination skills.

PROJECTS

Pro Bono Ontario (2018): volunteered with this organization assisting in triage and lawyer matching for low-income persons in need of legal counsel and advice.

Leaders In Training (2012-2014): created programing for at-risk youth that focused on refining job skills and creating job opportunities needed for financial mobility.

Peer Facilitator (2012-2013): mentored youth in academics and offered peer support for post-secondary admissions process.

CERTIFICATIONS

Toronto Police Vulnerable Sector Check

Government of Canada Reliability Status

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