Customer Service Pharmacy

Pankita B. Sardhara

** ******** ******, ***********, ** L4A 6A3

Email: ****************@*****.*** Cell: 437-***-****

PROFESSIONAL SUMMARY

An aspiring pharmacist with a real passion for healthcare and the ability to develop and grow a pharmacy business. Experienced Pharmacist from India and currently enrolled with PEBC for Pharmacy license in Canada. Over 5 years of experience as Pharmacist in maintaining administrative records such as pharmacy files / patient profiles and in providing customer care by accurately dispensing prescribed medications. Able to advise patients on medication brands, medication storage, medical equipment and health-care supplies.

KEY SKILLS AND COMPETENCIES

Understanding of prescription and pharmacy practices.

Able to provide quality face to face customer interaction.

A thorough understanding of various drugs and their reactions.

Computer skills: Proficiency with Microsoft Office Suite

Languages: English, Hindi and Gujarati

ACADEMIC QUALIFICATIONS

Bachelor of Pharmacy (B.Pharm) May 2008 – Aug 2012

SNDT University of Mumbai, India

PROFESSIONAL EXPERIENCE

Pharmacist-Cum-Store In charge Aug 2014 – Feb 2017

(Optival Health Solutions Pvt. Ltd. Ahmedabad, India)

Ensured the accuracy of all prescriptions, products and services supplies.

Supervised the store and train personnel and new pharmacists and prepare shift schedules as necessary.

Maintained the highest level of customer satisfaction always and resolved customer service issues.

Checked prescriptions for errors & making sure they are appropriate for patients.

Purchased and arranged returns of outdated or recalled medications; monitored and maintained inventory.

Answered questions from patients and staff about medicines.

Pharmacist Nov 2012 – Aug 2014

(Apollo Hospitals Enterprise Ltd. Ahmedabad, India)

Perform daily management of pharmacy, supervising all aspects of operations in absence of store in charge, carry out inventory management.

Provide customers and patients with information regarding prescriptions and OTC medications.

Communicate with physician regarding patient medications and possible interactions or side effects.

LICENSES

In good standing with the Pharmacy Council of India (PCI).

Currently preparing for PEBC.

References available upon request

Contact this candidate