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Customer Service Developer

Location:
Pleasanton, California, United States
Salary:
110K
Posted:
February 06, 2019

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Resume:

KAVITHA DAYALAN

PLEASANTON, CA- ***** email: ac8ety@r.postjobfree.com Mobile NO: 908-***-****

CAREER SUMMARY

IT Professional with 12 plus years of experience providing solutions with ability to maintain and build client relationships and able to comfortably converse with all facets in the client’s organization. Adept in providing Analytical Support to key business Applications and solutions following SDLC process.

SKILLS

Languages: CORE JAVA, JAVA STRUTS framework, J2EE, MICROFOCUS COBOL and AS400.

Operating System: UNIX, Windows.

Database/Tool: SQL, Oracle and Toad.

Management: Project Management Professional.

Test Management Tool: HP ALM Quality Centre

Web Service: RESTful

Automation/Framework: Selenium Web Driver, TestNG, CUCUMBER

CERTIFICATIONS

PMI certified Project Management Professional.

AHM 250, AHM 510 (Governance and Regulation) Certified in healthcare from AHIP.

Cognizant Certified Professional ISTQB.

Cognizant Certified Professional in Student Loan Application.

PROFESSIONAL EXPERIENCE

My previous employer starting my IT career was Cognizant Technology Solutions ltd.Below are the details of multiple projects for which I worked during my tenure. Was a developer from 2005 through 2011 majorly worked in Java. Last testing project worked on Automation using Selenium WebDriver and API testing.

Client: HUMANA, Kentucky USA

Period: Jan 2015 – Sep 2017

Position: UAT/Automation Test Lead

Project Summary: HUMANA has home build web application EMME (Enterprise Measurable Messaging Ecosystem) to communicate to his members, providers, agent and groups via different mode of communication such as print, fax, SMS, email etc. Old communicator system was replaced with EMME and migration of existing and new functionalities was UAT tested.

Responsibilities:

Manage offshore team resources and actively participate in Requirements gathering and walkthrough,

Create Test Strategy, Test Plan and successfully monitor and evaluate the completion of the business test cases through automation using selenium Web Driver API with major defects caught before going live along with performance test of the web application for Load and scalability.

Facilitated JAD (Joint Application Development) sessions with various end- user groups/stake holders, Subject Matter Experts and development team by sending out meeting agenda, reference documents etc.

Delegate the work to offshore resources and attend daily defect triage calls during execution.

Strong Experience in Automating Web Application Testing using Selenium WebDriver with TestNG framework.

Strong Experience in Java Programming, Selenium WebDriver and TestNG.

Well versed with Handling Elements in Selenium WebDriver.

Writing Test cases using Element locators, WebDriver methods, Java programming features and TestNG Annotations.

Executing Selenium Test Cases and Reporting defects.

Experience in Data driven Testing, Cross browser testing and Parallel Test execution using Selenium WebDriver, TestNG and selenium Grid.

Created Automation framework for regression and enhancement test cases in Selenium web driver along with API testing using SOAPUI tool.

Organized quarterly projection data gathered in an orderly way for executive management.

Reported bi-monthly data analysis findings to upper management to use in making organizational decisions.

Client: BCBSM, Michigan, USA

Period: May 2013 - Dec 2015

Position: Senior Test Lead

Project Summary- Integrated Program Delivery (IPD) was a new project developed, to provide line of sight across the major Programs of BCBSM (i.e. NHR, Exchange, RMRA PPQ, and Stars). The team was responsible for creating an integrated release schedule that monitors and supports the sequencing, dependencies, concurrent development, integrated testing and shared resource scheduling.

Responsibilities:

Co-ordinate with Business and Technical team in identifying the Test scope.

Complete all required test documentation for each Integrated UAT (I-UAT) test plan and its scenarios, cases, data and RTMs.

Propose process improvements as required.

Reporting of schedule status of all assigned work on a weekly basis to the Integrated Program Delivery (IPD) Management.

Detail-oriented, thorough, and vigilant to collect all necessary data without missing critical components.

Skilled understanding of data analysis to effectively interpret findings in a way that makes sense to end users.

Competent communicator and confident presenter to report analytics findings to members of senior management.

Creative in putting together projections for a variety of scenarios to assist departmental experts in making future decisions regarding the organization’s growth.

Technologically-savvy to assist end users with understanding technology, software updates, and changes to existing protocols.

Enthusiastic and friendly team player who can motivate colleagues and contribute to shared objectives in efforts to accomplish departmental goals.

Client: SALLIMAE, Indiana, USA

Period: Oct 2012 – April 2013

Position: QA Analyst

Project Summary: The purpose of the Atlas Program was to deliver and implement the Tuition Source (TSv4) System purchased from Campus Door with the following considerations: Jointly modify the SallieMae version of TSv4 with designated enhancements, Integrate with existing Sallie Mae systems where necessary, revise business processes, prepare and deliver training, Establish steady state support across the Private Credit organization to support effective and efficient use of the new system and retire the old ExportSS system

Responsibilities:

Strategically create test plan and test cases.

Execute test cases and log defects.

Update the RTM and prepare process improvement document.

Client: UMR, New Jersey, USA

Period: Oct 2011– Aug 2012

Position: Senior Developer

Project Summary: UMR QicLink Migration project was to incorporate ICD10 changes and 4.2 version upgrade from UNIX to .NET platform

Responsibilities:

Reverse Engineering-

Created requirement documents and pseudo code for migration.

Set up Test data, support Unit, Regression and Performance testing of new .net application.

Client: UMR, California, USA

Period: Aug 2010– Sep 2011

Position: Developer

Project Summary: UMR QicLink/RIMS is a TPA and core claims processing with core areas and subsystems such as Providers, Employers, Contracts, Rates, Membership, Billing, Authorizations, Eligibility, Claims, Encounters, Capitation, Sales and Marketing, Data Warehouse Interfaces, Customer Service Interfaces, Accounting Interfaces, Broker Commissions, Voice Response Interface, Utilization, Care Management, Other Interfaces and Extracts.

Responsibilities:

Competency to anticipate issues and solve them in advance. Imparting domain and technical knowledge to the new entrants and fellow team members.

As part of rollout type of works, the responsibilities include gathering the requirements from the clients, performing analysis on the business requirements and development of high level and detailed system design, test environment set-up, system testing, implement the system in to the production environment and providing warranty support.

Create Requirement Specification document, High Level Analysis and Approach document, High Level Design Document, Detailed Design Document, System test plan and test procedure document and implementation plans.

Client: PHS QicLink, California, USA

Period: Oct 2008 - July 2010

Position: Developer

Project Summary: QicLink or RIMS is PPO processing system and includes the following core areas and subsystems such as Providers, Employers, Contracts, Rates, Membership, Billing, Authorizations, Eligibility, Claims, Encounters, Capitation, Sales and Marketing, Data Warehouse Interfaces, Customer Service Interfaces, Accounting Interfaces, Broker Commissions, Voice Response Interface, Utilization, Care Management, Other Interfaces and Extracts.

Responsibilities:

Supporting Critical Application Claims Exchange.

Perform Emergency Code Fix Monthly Manual Activities.

Monthly Environmental set up of Production jobs along with Solving Analysis Tickets and Workgroup Ticket Tracking.

Client: NICE, California, USA

Period: May2006 - Oct 2008

Position: Developer

Project Summary: NICE is core HMO processing claims application which includes the following core areas and subsystems such as Providers, Employers, Contracts, Rates, Membership, Billing, Authorizations, Eligibility, Claims, Encounters, Capitation, Sales and Marketing, Data Warehouse Interfaces, Customer Service Interfaces, Accounting Interfaces, Broker Commissions, Voice Response Interface, Utilization, Care Management, Other Interfaces and Extracts

Responsibilities:

Overall responsibilities is to understand Client Processes and to work efficiently to meet targets and deliver solutions in accordance with quality control standards and business practices and procedures.

Client: DFS, Chennai, India

Period: Jan 2006 - Apr 2006

Position: Developer

Project Summary:

Consolidate the DMS development and support services under one Vendor. The DMS application was developed by Red Prairie. The application support is provided by Red Prairie and the JCP staff provides user and technical support. Cognizant has proposed a solution to take over the development and integrated (user, application and technical) support of DMS using onsite-offshore model.

Responsibilities:

Support and maintain the DFS web application through change requests.

Client: Triversity, Chennai, India

Period: Dec 2005 - Jan 2006

Position: Developer

Project Summary: Triversity [TEPOS Transaction ware] Enterprise POS maintenance support and implementation. Point of Sale (POS) Solutions Overview At the foundation of Triversity’ s product suite is its proven, dynamic point-of-sale (POS) solutions, which provide retailers with the richest and most flexible applications in the industry.

Responsibilities:

Support and maintain the TEPOS web application with change requests.

Client: ASG MLR Knowledge Group, Chennai, India

Period: Oct 2005 - Dec 2005

Position: Developer

Project Summary: ASG MLR Knowledge Group is Solution Center to CTS.

Responsibilities:

Created web application for advanced solutions group.

Client: WWL

Period: May 2005 - Oct 2005

Position: Developer

Project Summary: Wallenius Wilhelmsen Logistics solutions through their web application.

Responsibilities:

Created and supported WWL web application.

Client: Cognizant Technology Solutions, Chennai India

Period: Feb 2005 - May 2005

Position: New Joiner

Project Summary: ELTP 2005, Entry Level Trainee Program for Newly Joined Fresher in Cognizant.

EDUCATION

Bachelor of Engineering in Electronics and Communications from University of Madras, April 2004

PERSONAL

Gender: FEMALE

Nationality: INDIAN

Legal Status: H4 EAD valid through Jan 2021



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