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Clerical Assistant

Midlothian, Virginia, United States
February 06, 2019

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Catherine Paige Marshall

***** ****** *** ***** **********, VA

Summary of Skills

Conducted an in-depth, documented evaluation and review of Evolution Labs’ entire lesson library

Loaded content, surveys, and self-tests into Evolution Labs proprietary content management system. Performed Quality Assurance checks, and edited and corrected existing content. Created Google Sheets for tracking QA

Created, edited, and formatted a wide range of documents, including: procedural manuals, training guides, white papers, system designs; technical and process documentation, including Standard Operating Procedures (SOPs), User and Installation Guides, Commercial Off-the-Shelf (COTS) Manuals, System Administrator Guides, End User Manuals, Test Readiness Reviews, User Training Manuals, System Administration Manuals, Provisioning Guides, Acceptance Test Plans/Test Verification Plans, Quick Reference Guides for Users, System Call Flows, and Operator Manuals

Routinely collaborated with Subject Matter Experts to clarify and perfect existing documentation, and with System Administrators, to originate crucial procedures for the use of Help Desk personnel

Utilized Lotus Notes databases for retrieval and dissemination of information

Coordinated multiple weekly meetings using end-to-end teleconferencing capabilities. Created agendas and minutes for each meeting, and created division level reports using Lotus Notes and SharePoint

Professional Experiences

Evolution Labs June 2018 – Aug. 2018

Digital Production Content Editor


Evolution Labs June 2017 – Jan. 2018

Digital Production Content Loader Oct. 2016 – Jan. 2017


GCI April 2012 – Nov. 2012

Assistant Systems Integrator, Technical Writer/Editor

Reston, VA

L-3 Stratis July 2010 – Nov. 2011

Systems Integrator, Technical Writer Technical Editor

Reston, VA

CACI Technologies Jan. 2009 – June 2010

Systems Integrator, Technical Writer/Editor, Lead Technical Writer/Editor

Fairfax, VA

L-3 Communications June 2008 – Dec. 2008

Technical Editor

Reston, VA

BAE Systems May 2004 – June 2008

Technical Writer/Editor, Administrative Assistant

McLean, VA

Computer Skills

Office Applications: Word, Outlook, Excel, Access, Google Docs, Google Sheets


Bachelor of Arts in English minor French Sept. 1990 – May 1993

Hollins College, Roanoke, VA

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