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Active Directory Software

Location:
Manchester, NH
Salary:
65000
Posted:
February 05, 2019

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Resume:

Khoa Vu

ac8ei2@r.postjobfree.com (***) *** - ****

SUMMARY:

Entry-level technical support specialist with knowledge of networking, hardware, software and printer configuration and troubleshooting.

Solid experience with operating system migration/installation from Windows XP to Windows 10.

Technical knowledge of Email Clients (Outlook, Outlook Express), and webmail.

Entry-level knowledge and experience with spyware, malware removable.

Entry-level software engineer – system engineer – software developer.

EDUCATION: Plymouth State University, Plymouth, NH

Bachelor of Information Technology, December 2017

Manchester Community College, Manchester, NH

Associate of Computer Science, May 2016

TECHNICAL QUALIFICATIONS

OPERATING SYSTEMS: Windows XP/Vista/Windows 7, 8.1, 10, Server 2008/2012 r2, Mac OS X, Linux (Centos, RedHat), Unix

SOFTWARE: MS Office (Outlook, Word, Excel, Power Point, Access), Visual Studio (2015 - 2017), NetBeans, Eclipse

CONCEPT: DBMS (Database Management System), RDBMS (Relational-DBMS), SDLC (System Development Life Cycle), Object-Oriented Programming, Data Structures

APPLICATIONS: TeamViewer, Microsoft Active Directory – Internet Information Service, Network/Secure Network Web Address …, Adobe Applications (Reader, Photoshop, Acrobat), MongoDB, Elasticsearch

NETWORKING: VMWare, LAN/WAN, DNS, TCP/IP, DHCP, Cisco TCP/IP, Pulse Secure, REST API, Secure Shell File Transfer, Secure Shell Client, SMTP

LANGUAGES: Python, HTML, CSS3, PHP, JAVA, XML, VB.net, C#, JavaScript, C/C++, Oracle, MySQL, assembly

WEBSITES: WordPress (with external website), Wix.com

PROFESSIONAL EXPERIENCES

System Administrator Oct 2018 to Present

Sovos Intelligence Compliance,

200 Ballardvale St 4th floor, Wilmington, MA 01887

Troubleshoot and fix hardware/software issues/problems

Use Windows Server 2008 R2/2012 R2 Active Directory and Group Policies to maintain users’ accounts

Receive tickets to Jira ticket system, and solve problems primarily by remote method (sometimes directly)

Software package content updates, management, and deletions.

New software packages, software version deployments

Amazon Server management including users and groups, and servers (usually called “instances”)

Salesforce users and groups managements

IT Support Specialist May 2018 to Sep 2018

Delta Management Associates Inc.

21 Manchester St, Merrimack, NH 03054

Troubleshoot and fix hardware/software issues/problems

Use Windows Server 2008 R2/2012 R2 Active Directory and Group Policies to maintain users’ accounts

Receive tickets to SysAid ticket system, and solve problems directly or remotely

Remote to end users’ computers/servers using LogMeIn / SysAid / Lansweeper to solve problems

Use BEYOND (a software package for Debt Collectors to manage the borrowers’ accounts), IDICore, Accurint, and Microsoft Server Active Directory to maintain collectors as an administrator

Communicate with end users and external parties to solve problems through phones or Virtual Phone Communicator named Livevox and SilverCloud

Center Store Associate December 2013 to Sep 2018

Hannaford supermarket

140 Bicentennial Dr, Manchester, NH 03104

Apply “The power of you” in Hannaford policies to improve and serve with best customer services

Help customers find the areas of certain products/items as well as make sure the price is right

Stock fresh dairy, general merchandise as well as restock the repacked items

Unloading trucks and sorting grocery/ice-cream/dairy

IT Intern (One month) November 2016 to December 2016

Paradigm Computer Consulting Inc.

40 S River Rd #46, Bedford, NH 03110

Organize the company’s products in the inventory room

Observe and listen to client and other employees’ discussions about different topics such as internet problem, product ID registration for wireless use, software installations

Set up new devices (printers, photocopiers) setup basic configurations

Set up the new operating systems and necessary programs for clients’ servers

Delivery Employee - Salesman October 2012 to April 2013

Giaohangnhanh.vn (Ho Chi Minh City, Vietnam)

Deliver items/products to customers using motorcycle(s)

Resolve delivery problems (items lost, not delivered on time, damaged items, …)

Academic Experience – IT/CS Student September 2013 to May 2018

Manchester Community College (Manchester, NH) – Plymouth State University (Plymouth, NH)

System Analysis, Database Design, and Website for Tulip Nails – class of Systems Analysis and Design (February 2017 – May 2017)

Website Design for Radiant Nails & Spa (July 2017) and C & H Printing Inc. (September 2017)

System Administration Project – topic of Graylog (with supporting MongoDB and Elasticsearch)

Python Project - topic of Recipe Book (digital book with different sections for different food recipes)

ACTIVITIES

Computer Science Club Member (Manchester Community College 2015 - 2016)

Adult ESL School volunteer cooperator (help adults learning all four English skills in different levels)

Website design for the clients (Radiant Nail & Spa Salon)

Self-taught Software Technician: write, debug, and troubleshoot software program, websites for friends, family.



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