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Customer Service Office Assistant

North Highlands, California, United States
$13-$14 per hour
February 05, 2019

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Catherine Covarrubias


Objective: Seeking position that will utilize work and customer service experiences that will offer challenges and career growth opportunities.

Summary of Skills:

Accustomed to working in fast-paced environments with the ability to think quickly and successfully handle difficult client/issues

Answered telephone inquiries from customers regarding services

Excellent personal motivation with a proven ability to build and work collaboratively in a strong team concept environment as well as independently

Outstanding interpersonal skills and commitment to customer service

Excellent communication and analytical skills; detail oriented, and adaptable

Knowledge of Microsoft Word, Office, Excel and Avatar to document medical records

Strong interpersonal skills resulting in exceptional rapport with people and strong commitment to confidentiality

Able to deal courteously, professionally, and tactfully with customers in a variety of


Excelled at assessment of needs, strengths and thorough planning of services

Supervised, developed and implemented training of volunteers

Efficiently completed all projects in a timely manner

Professional Experience:

Human Resources Consultants 9/1996 – 4/2015

Sacramento, CA

Service Coordinator

Federal Express 9/1999 – 7/2000

Sacramento, CA

Customer Service Representative

optima therapies, inc. 11/1994-4/1995

Sacramento, CA

speech assistant


Office Assistant Certificate 2016

basic microsoft office, word and excel

Sunrise Tech Center; Citrus Heights, CA

B.A. Degree– speech pathology & audiology 1994

and Psychology-gpa: 2.82

California State University, Chico

butte community college 1991

medical terminology course-gpa: 2.94

oroville, ca

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