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Customer Service Employee Relations

Location:
Berwyn, PA
Posted:
February 05, 2019

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Resume:

DAVID QUINDLEN

* ******* ***, ******* ** *****

Cell: 484-***-****

ac8egr@r.postjobfree.com www.linkedin.com/pub/david-quindlen

Professional Summary

Results-oriented Manager with broad experience in Operations and HR including associate relations, policy development, performance management, benefits, recruitment and training. Responsible, organized and self-motivated.

Skills

Recruitment/Staffing

Interviewing

Benefits Administration

Payroll Administration

Training Program Development

Coaching- Counseling

Audit Preparation and Reporting

Performance Management

Change Management

Scheduling

Customer Service

Unemployment Compensation

Employee Relations

Professional Experience

Operations Supervisor-- Motor Coach Operator Krapf Group

October 27, 2015 to September 7, 2018

Manage Transit Office including 78 drivers and 2 dispatchers

Schedule drivers for trip coverage

Conduct new hire orientations

Administer driver recognition and bonus programs

Train new hires

Investigate employee relations issues and administer appropriate counseling/disciplinary action

Provide customer service and point of contact for vendor agencies including TMACC, Septa, Philadelphia IVCC and CBRE

Partner with maintenance group to ensure vehicles are in proper working order

Cover regional charters as needed

Human Resources Manager Rite Aid Corporation Supply Chain

June 2007 to June 2015

Managed all recruiting activities for exempt/non exempt staff for 2 supply chain facilities

Developed and facilitated weekly new hire orientations

Provided comprehensive training programs quarterly for exempt and hourly leads including but not limited to handling difficult associates, conducting effective performance appraisals, and developing employee potential

Administered compensation, safety, benefits and performance management programs

Directed team's work activities relative to employment, compensation, safety, training and associate relations

Resolved associate relations issues and provided appropriate counsel to exempt staff regarding policies, procedures, disciplinary actions and facility programs

Co-chaired Culture Change Committee

Developed and administered Philadelphia CSC Peer Review Program

Audited Human Resource and Customer Service areas for 10 distribution centers

Managed Workmen's Compensation and Unemployment Compensation programs

Facilities Human Resources Manager Brooks/Eckerd Corporation Logistics

February 1997 to June 2007

Developed and managed recruiting strategies for 3 buildings

Developed and facilitated weekly new hire orientations

Developed training programs for exempt staff and hourly leads

Administered compensation, safety, benefits, unemployment and performance management programs

Directed team's work activities relative to employment, compensation, safety, training and associate relations

Resolved associate relations issues and provided appropriate counsel to exempt staff regarding policies, procedures and programs

Administered Alternate Dispute Resolution Program

Education and Development

Bachelor of Science Business Administration

Villanova University- Villanova PA

Qualifications/Certifications

Peer Review Program Certification Caras and Associates

HAZMAT Certified Rite Aid Corporation

Supervisor Training Program Certification Eckerd Corporation

Unemployment Compensation Certification Thrift Drug Inc

Commercial Driver License PA, Class B

Smith Systems Defensive Driver Training, Certified Instructor

Interests

Past President and Executive Board Member- National Ice Hockey Officials Association, Eastern Pa/NJ Chapter

Current Member of MAHOA- Mid Atlantic Hockey Officials Association

Volunteer Coach- Chester Valley Little League



Contact this candidate