Customer Service Data Entry

PHUONGTHAO LE

**** ***** **, ******* ** ***** **************@*****.*** 316-371- 4998

KEY SKILLS & QUALIFICATIONS

Technical:

VB.Net, SQL, Dreamweaver, HTML, UNIX, Linux, Vim, Microsoft Office, Windows OS, Data Entry, Data Processing, CommVault, Media Wiki, Dataviews

Professional:

Inventory Control, Supply Chain Management, Aircraft Telemetry Systems (IADS, ITAS), Administration, Customer Service, Process Improvement, Data Analysis, Troubleshooting, Project Management, Operations Management

Languages: Fluent in Vietnamese and English

EDUCATION

Friends University Wichita, KS

Global MBA, Concentration in Supply Chain Management 2018

Wichita State University Wichita, KS

Bachelor of Business Administration, Management Information Systems (MIS) 2007

PROFESSIONAL EXPERIENCE

DB Schenker Logistics Wichita, KS

Inventory Control Analyst February 2016-September 2018

Responsible for the tracking and documentation of stock and inventory, including investigation of any issues

Accounting for merchandise and supplies, ensuring compliance with designated inventory levels

Record purchases, maintain database, and perform physical count of inventory

Reconcile actual stock count to computer-generated reports

Bombardier Aerospace Wichita, KS

Telemetry Data Operator March 2007-February 2016

Coordinated and supported onsite/offsite aircraft data/telemetry requirements

Maintained and developed flight test media and department asset SQL databases

Assembled and maintained aircraft telemetry acquisition hardware

Performed document data processing procedures and workflows using Media Wiki

Processed aircraft flight test data for consumption by Bombardier engineering

Provided technical customer support to flight test intranet site and data reduction systems

Built aircraft/ground data analysis screens to collect and display telemetry data during flight-testing

Cargill Meat Solutions Wichita, KS

IT Systems Administrator February 2005-March 2007

Worked with end users on PC support, managed PC warehouse and loaner assets

Assisted other technicians solving add/move/change phone queue requests

Assisted with the PC hardware and software acquisition and implementation processes

Followed up with end users to verify equipment/software working status and address any concerns

LSI Logic/Engenio Storage Group Wichita, KS

Software Tester October 2003-February 2005

Installed service packs and patch updates

Performed operating system installation and maintenance on PCs and servers

Executed test cases designed to validate host software and controller firmware features, disk drive functionality, and component (host adapters, switches, hubs) interoperability; created reports for test case failures

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