Data Entry Office

MARIA FERNANDES

Doha Contact number: 009**********

Email id: *********@*****.**

PROFILE SUMMARY

** *****' experience in verification, secretarial and Administration.

Formerly employed with Seoul Guarantee Insurance Company (H.O South Korea) at Bur Dubai Branch.

Firstly, been employed with Worldwide Network Services - Back- office processing of British Airways in Mumbai, India.

Professionally qualified with bachelor’s in commerce.

Well versed with MS office applications.

Energetic and capable of working with minimal support and a good deal of autonomy.

Ability to work under minimal supervision and report to top management.

Can handle multiple tasks effectively and very much flexible with time.

Excellent spoken & written communication skills in English.

Possesses excellent organizational skills and can work well independently. SKILLS

Good Organizational and Admin skills

Data Entry Skills

Microsoft Skills

Loyal, resourceful professional and committed to exceeding employer expectations EXPERIENCE

1.) Secretary/Personal Assistant/Admin with Seoul Guarantee International Company, Dubai- UAE (Head office in Korea) Specialized in providing guarantee bonds for various projects in the Middle East.

Tenure : From November 2009 - July 2013

Managed the receptionist area, including greeting visitors and responding to telephone and in person requests to information.

Managing Diaries and making appointments.

Created weekly and monthly reports.

Made Travel arrangements. (Flight and Hotel Bookings)

Attended meetings and prepared minutes of the meetings.

Composed letters.

Searching data from various resources like internet and newspapers.

Handled confidential matters.

Provided administrative support to senior managers that included arranging travel and creating reports.

Ordering office stationery supplies.

Data Entry, maintained filing systems, photocopy and printing.

Made Courier arrangements and handled monthly bills/payments.

Providing refreshments.

Updating contact list.

Always maintained the full office neat and clean. 2.) Senior Customer Associate in World wide network services in Mumbai, India. From October 07 to July 09.

Providing back-office support services to UK British Airways

Resolving UK customer queries in the event of any complaints or shortcomings.

Writing letters.

Understanding customer problems and empathize with them.

UK based back office emailing process.

To resolve complaints.

3.) Senior System coordinator with Bilkish Associates International From May 03 to September 07.

Specialized credibility verification of bank loan and credit card Applicants.

Representing various multi-national banks in India and overseas.

Vetting credentials of all loan / credit card applicants.

Maintain a record of all applicants into the system.

Informing the banks about the loan / credit card defaulters.

Co-ordinate with the bank personnel in respect to any queries and provide necessary assistance.

Attending to phone calls.

EDUCATIONAL QUALIFICATION

General, St Charles High School, Mumbai, India 1998.

Bachelor of Commerce degree from, St Andrews College, Mumbai, India 2003.

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