Customer Service Desktop Support
Resume:
Jaime Vega
Chicago il *****
ac8ed8@r.postjobfree.com
INFORMATION TECHNOLOGY PROFESSIONAL
Profile ● Over 20 years of successful experience in customer service and support in English and Spanish with maintenance, problem-solving and troubleshooting, staff support, and planning/implementing proactive procedures and systems to avoid problems in the first place.
● Possess solid computer skills and excellent working knowledge of Microsoft Word and excel.
● Ability to train, motivate, and supervise customer service employees.
● A team player going the extra mile to assist co-workers as well as other departments
● Knowledgeable of Point of Sale (POS) equipment such as Lexmark printers, Stratons H scales, Hobart and Bizerba counter scales, Magellan 8500, NCR 7876/7878, IBM x335 computers, self-check machines 4.2 and 5.0, Intellex DVR equipment, Nortel BCM equipment, HP Server HP DL60, configuration of Cisco 3640 routers, Cisco 2960 switches, Jetscan Product line, Coin Counters, Ifx Product line and shredders. Synopsis of Achievements ● Promoted from entry level store position to corporate employee
● Created handbooks as guides for co-workers for maintaining the self-checkout machines 4.2 and 5.0 series.
Encouraged and helped team members on a daily basis to increase morale in departments.
● Promoted after 2 years with Cummins as a Assistant Technical Trainer. Employment Cummins Allison, Elmhurst, Il.
Field Technician Engineering II
● As Field Technician Engineering II my responsibilities are service and maintain Bill Counter, Coin Counters and Paper Shredders.
● Electrical in-depth knowledge of schematics, wire diagrams, technical drawing.
● Ten years of installation and troubleshooting experience.
● Quickly and effectively solve Customer issues
● Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.
Cummins Allison, Mt Prospect, Il.
Assistant Technical Trainer
● Developed Training Instructional material on
troubleshooting in English and Spanish.
● Reviewed current training documentation and re-wrote technical procedures.
● Provided hands on training to new employees.
Sep 2018 - Oct 2018
Feb 2016 - Nov 2018
Cummins Allison, Elmhurst, Il.
Field Technician Engineering II
● As Field Technician Engineering II my responsibilities are service and maintain Bill Counter, Coin Counters and Paper Shredders.
● Electrical in-depth knowledge of schematics, wire diagrams, technical drawing.
● Twenty years of installation and troubleshooting experience.
● Quickly and effectively solve Customer issues
● Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.
Dominick’s Finer Foods,Oak Brook, IL
Sept 2014 - Mar 2016
2004 - 2014
Field Technician II
● Performing fast and efficient network support including troubleshooting, help desk functions, and correction of NT-related problems on servers and workstations
● Diagnost, install, configured, repair system software.
● Install motherboards, Processors, Ram and Graphics cards.
● Removed harmful programs and install regular software updates.
● Resolve technical issues for clients in person, on the phone and through email.
● Responsible for providing Tier II computer desktop support to field locations in accordance with established policies and procedures.
● Create & manage users, computer accounts and their access to network resources in Active Directory.
● Troubleshooted Lexmark printers for technicians/ customers over the phone.
● Proficient in troubleshooting Lexmark printers on site.
● Support store personnel in opening new and upgrading existing retail stores.
● Quickly and effectively solve PC issues, software challenges, and Point-of-sale (POS) equipment.
● Maintain quality control/satisfaction records, constantly seeking new ways to improve service.
Customer Service Associate
● Support store personnel on a daily basis
● Assist in store operations to achieve daily and monthly business objectives
● Focus on customer satisfaction and needs, ensuring that customers are provided World Class Customer Service through use of best practices and prompt communication
● Operate sales for the Illinois Lottery and Western Union 1998 – 2004
Cashier 1995 – 1998
Grocery Clerk - Bagger 1994 – 1995
Certification IL Department of Agriculture Weights and Measures Lic # 0206 Education Westwood college, Chicago, IL
Courses
Operating System I
Information Technology Problem Solving
2009
Roosevelt High School,Chicago, IL 1991 – 1995
References Furnished Upon Request
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