NERMINE BOUTROS

Mobile: 965-***-***** https://www.linkedin.com/in/nermine-boutros-1ba95582/

Email: ac8ed4@r.postjobfree.com

CAREER PROFILE

• Extensive experience in project management, business requirements gathering and analysis with 17+ years’ experience in both corporate and Retail environments, across MENA, Turkey, India, Poland & Russia.

• Designing and executing business solutions and communication plans.

• Possessing a proven ability to contribute to a company at both strategic and operational level when delivering people/business management strategies.

• Consistent track record of improving business performance, increasing efficiency in relation to budget and tight time scales.

• Currently my role at Alshaya encompasses project management, managing the corporate Learning Management System (Moodle based) and train all the brand training managers on the system. PROFESSIONAL EXPERIENCE

M.H ALSHAYA, KUWAIT JULY 2014 - PRESENT

Training Manager, HR Department

Training Manager

• Configure, implement, and maintain courses, content, and training within Totara LMS.

• Manage roles and permissions associated with LMS access.

• Consult and support discussions with Information Technology Department as they relate to LMS enhancements and system updates/upgrades.

• Train Managers on how to design and execute projects and achieve results as SME in project management.

• Train Brand Training managers on how to use the LMS and present their material in an interactive and engaging format.

• Preserve the engagement of the Learning Management system(LMS) used by 90+ brands (61,000 + users). Example of the brands which I support are:

• Guide team of training Officers to achieve our organization objectives and internal projects.

• Consult with the business to understand where the lack of technical or theoretical training is having a major impact on people effectively carrying out their current roles or preventing them from growing into new roles

• Where required, source external trainers to deliver required content.

• Provide reporting support related to LMS training activities to departments and leadership as needed.

• Manage system gamification activities (badges, ladder competition between brands/functions).

• Support Group customer service to build all their e-Learning materials which maintain the performance of our customer service agents/call center.

• Support the business sales campaigns and compliance by building the necessary learning materials.

• Build the performance evaluation methodology on the LMS with all the necessary reports which reflect our employees’ proficiency.

• Oversee LMS vendor relationship around technical issues, contract and pricing recommendations, platform and license upgrade needs, and functional improvements.

• Skilled in Case Management and Resolution.

NERMINE BOUTROS PAGE TWO

Project Management

• Manage the Learning Management system project.

• Contribute as a stakeholder in all projects which is/will be linked to the Learning management system (i.e., Share point, Alshaya internal portal, Talent management system, Recruitment on -Boarding project, etc.).

• Resolve any issues specific to project design/delivery and escalate any challenge (relating to individuals taking part in the training) to project sponsor.

• To effectively identify, select and manage the relationships with third party suppliers to deliver identified training whilst following company policies relating to procurement of services or goods.

• Generates an implementation and communication plan with timelines for the solution.

• Creates the appropriate test strategies (plus UATs) as required for the application. Achievements:

Successfully manage the Learning Management System project and deliver the product within the required deadline. Launched in 12 countries, used by 61,000 + users across all MENA, India, Russia, Poland and Turkey Market.

National Web Solutions Company (Mawaqaa), Kuwait March 2013- May 2014 Project Manager

Responsibilities

• Lead the planning and implementation of project

• Facilitate the definition of project scope, goals and deliverables.

• Define project tasks and resource requirements.

• Develop full scale project plans.

• Assemble and coordinate project staff.

• Manage project budget.

• Manage project resource allocation.

• Plan and schedule project timelines.

• Track project deliverables using appropriate tools provide direction and support to project team.

• Quality assurance.

• Constantly monitor and report on progress of the project to all stakeholders.

• Present reports defining project progress, problems and solutions.

• Implement and manage project changes and interventions to achieve project outputs.

• Project evaluations and assessment of results.

• Document lessons learned from each project.

Achievements:

Successfully manage 35 projects with 35 clients and delivered the required output products (Websites, Mobile Apps or portal layouts).

Gargour Technologies Company, Cairo October 2008- October 2009 Team leader, IT Division (Network team and Database developers team) Database Team Leader

• Maintaining the main application –Which was developed using access 2003 with SQL Server 2000 as its database backbone- with its forms, reports plus recent updates.

• Migrate the main application to a new App made using .Net 2008.

• Identifies required project plan, implementation plan in addition to the RACI of the solution.

• Architects an appropriate technical solution to meet the business Requirements.

• Identifies the growth path and scalability options of a solution and includes these in design activities.

NERMINE BOUTROS PAGE THREE

Network Team Leader

• Managing domain servers (domain, mail server, file server & DB server).

• Search for and obtaining a good antivirus program for the domain and clients.

• Manage the circulation cycle for PCs & printers within the company.

• Interviewing new employees for the position of network admin assistants. Safa Social Charity Society, Saudi Arabia.

Project Manager, Recruiter April 2007-September 2008 Project Manager

• Build a complete donations and subscriptions system database.

• Build cash patients' program for the Safa Dispensary, which is part of the society.

• Build Training Center database system that contains courses schedules, attendance.

• Build the Human Resource system for the Society.

• Build the Loan project program, which was a new project for the society to handle loans given to people to enhance their income and helps them in making small projects. This system was made using access 2003.

• Construct SQL Server 2000 with its Permissions.

• Build prescription program which link the clinics with the pharmacy.

• Build the reporting system for the whole applications.

• Train the employees on how to use the new systems. Recruiter

• Made Exams and interviews to hire new programmer.

• Made IQ exam and interviews to hire new receptionists for the dispensary. Gargour Technologies Company, Cairo December 2001- February 2007 Database Division Manager

Database Division Manager

• System Analysis (Translate the strategies into Business Requirements Documents (BRD)).

• Develop the application to reflect the BRD using VBA programming language.

• Develop on SQL server the new tables, stored procedures and views.

• Create new reports and amend old one to represent the modifications.

• Test the recent updates to validate its efficiency/quality & usability.

• Granting or Denying permissions-on Forms/reports.

• Train users on how to use the new forms and reports. U.S. Naval Medical Research Unit #3, Egypt July 1998-September 1998 Intern, IT Department

Responsibilities

• Test an application on 30 PCs, trying to handle Y2K problem. EDUCATIONAL QUALIFICATION

Bachelors in Engineering (B.E) 1995 - 2000

Major in Computer Engineering

Graduated from College of Engineering, Ain Shams University, Cairo, Egypt NERMINE BOUTROS PAGE FOUR

PROFESSIONAL CERTIFICATIONS

• Six Sigma Yellow Belt Professional certified.

• CIW Associate (the leading certification Credential for internet & web skills).

• CIW Professional (the industry- recognized Certification credential for Internet web skills) from Austin, USA (IIE university-Washington) –CIW Site Designer.

• MCP in installing, configuring, and administering MS Windows 2000 server.

• MCP in developing & implementing Web applications with Microsoft Visual C#. Net & Microsoft visual studio.Net

• MCP in designing and Implementing Databases with Microsoft SQL Server 2000 Enterprise Edition.

• MCP in Installing, Configuring and administering Microsoft SQL server 2000 Enterprise Edition.

• Recognized as a Microsoft certified database administrator on Microsoft SQL Server tm 2000(MCDBA). OTHER TRAININGS

• Attend Introduction to Agile DSDM (Dynamic Systems Development Method) & Scrum.

• Attend Project Management training for 35 hours. CORE EXPERTISE AND COMPETENCIES

PEOPLE MANAGEMENT PROJECT MANAGEMENT AND IMPROVISATION CHANGE MANAGEMENT INTERNAL COMMUNICATION FACILITATION STAFF TRAINING, MENTORING & COACHING CONSULTANCY CUSTOMER SERVICE PROCESS IMPROVEMENT RESOURCING AND RECRUITMENT QUALITY EVALUATION CONTRACT/VENDOR MANAGEMENT RESOURCE PLANNING AND OPTIMIZATION OUTSOURCING ABOUT ME

• Exceptional Customer service skills.

• Ability to document and articulate system workflows and functionality.

• Excellent oral and written communication skills.

• Experience managing digital assets and databases.

• Creative problem solving around technical processes, workflow and user experience.

• Having teamwork attitude with positive thinking.

• Persuasively communicate the value of the solution in terms of financial return and impact on customer business goals.

• Able to gather and assess customer needs, both business and technical.

• Analytical skills.

• Skilled at juggling multiple priorities.

• Attention to detail.

• Work under pressure and handling deadlines.

• Ability to present ideas in user-friendly language.

• Flexible to international relocation according to job’s needs.

• Fast learner.

• I like surfing websites, reading books, listen to music.

• Have a Kuwaiti driving license.

• Languages: English (Fluent), Arabic (Native), French (Advanced) REFERENCES AVAILABLE ON REQUEST

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