Customer Service Manager
Resume:
Juan Veras
Health, Safety and Environment
Davenport, FL
****************@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Health, Safety and Environment Manager
Pontificia Universidad Católica Madre y Maestra - Santiago de los Caballeros, Dominican Republic. October 2012 to October 2018
Coordinate all activities of the Industrial Safety and Occupational Health Program at work to guarantee the physical integrity of employees, students, contractors and the protection of the physical facilities of the University.
Manage, control and monitor the implementation of the activities established in the Safety, Health and Environment Program to guarantee the physical integrity of the people and the protection of the facilities, as well as the Environment:
-Follow up on the implementation of each element of the Safety program, through the respective leaders.
-Manage each of the activities of the Safety, Health and Environment program.
-Develop educational and motivational campaigns, as well as training programs for personnel on the prevention of accidents, in order to achieve their involvement with the program, create awareness of the importance of working safely, on Occupational Health and environmental protection Ambient.
-Implement the Emergency Preparedness Program that guarantees the protection of people and the material goods of the Institution.
-Perform general inspections related to Safety, Health and Environment in a systematic way in the different facilities, campuses and enclosures to guarantee safe conditions in the work areas.
-Report and follow up on the correction of the detected danger conditions.
-Form and train emergency brigades on the university campus, so that in an emergency situation, these trained personnel ensure that the consequences for employees, students, visitors and properties are minimal.
-Collaborate in the achievement of annual objectives of the Safety, Health and Environment Program.
-Coordinate the meetings of the Safety Committee and follow up on the recommendations.
-Follow up on compliance with procedures for high-risk work.
-Develop the activities of the Environmental Management program in order to preserve the Environment. Analyze unsafe acts and conditions, as well as investigate occupational accidents in order to correct the causes that caused the accident. As well as, prepare annual reports, statistics and trends for making preventive decisions on these aspects:
-Analyze the risks of the work, and areas that warrant it, to detect possible dangers that could affect the integrity and health of the people, the continuity of the work and the protection of the properties and the environment.
-Investigate work accidents that occur in the institution, which have a serious potential to determine their causes, correct them and take measures to avoid future accidents for similar causes.
-Calculate the frequency, severity and accident rates that show the performance of the Safety program and publish them.
-Process statistics of accidents, occupational diseases, fires, property damage, among others.
-Determine trends to analyze causes and suggest preventive and corrective actions. Store Supervisor
Ferretería Ochoa CxA - Santiago de los Caballeros, Dominican Republic. 2012 to 2012
1) Coordinate, supervise, control, plan and direct the activities of the personnel under his command, ensuring compliance with the procedures and policies established by the hardware store. 2) Guarantee the best service to internal and external customers. Responsibilities
1) Ensure that the goods are in perfect conditions for sale and with all the attributes assigned correctly. 2) Ensure that the internal and external customer receives the best service. 3) Ensure the physical organization and cleaning of the departments, in coordination with the maintenance department.
4) Keep the inventory of new products updated.
5) Check daily the parameters of the codes according to ABC classification. 6) Generate and respond to requests for replacement and requisition. 7) Analyze the replenishment compliance from the distribution center. 8) Ensure that you drive in transit are being completed in the minimum time possible. 9) Train new staff under your supervision.
10) Assist the cashier in solving problems.
11) Create schedules.
12) Guarantee through the compliance of the processes the stability of the confidence of the Physical Inventory Vs System.
13) Carry out the control of permits, delays and absences of the personnel under their dependency, in coordination with the Human Resources department.
14) Report any problem that may arise to the general manager. 15) Comply and enforce all the rules established by the company. 16) Perform other functions related to the position and / or assigned by their immediate supervisor. Reports and Indicators.
1) Works control sheet.
2) Returns indicator.
3) Inventory adjustment indicator.
4) Report of driving in transit.
5) ABC classification report.
6) Replenishment compliance report
Store Manager
Baskin Robbins (HELADOM S.A.) - Santiago de los Caballeros, Dominican Republic. 2011 to 2012
Supervise and direct the sales person and customer service. Supervise that every contact that occurs between a client and the store becomes a positive memorable experience. Ensure the maintenance of cleanliness and organization of each of the work areas. Reduce operating costs and increase profitability. The position has full responsibility for the proper functioning of the store, the formulation of shifts with their schedules, the daily sales report, is part of the selection of sales personnel, inventory management, work based on goals compliance sales, basic knowledge of HR standards and labor laws, employee conflict management, customer management, customer service focus, management of personnel and work teams.
Warehouse Manager
BOJOS TANNING, INC. - Santiago de los Caballeros, Dominican Republic. 2010 to 2011
Manage storage operations, everything related to logistics, developing improvement plans for physical facilities and in the general area, ranging from the receipt and storage of goods (skins, chemicals, spare parts, tools, supplies and all items acquired from the company), supply the necessary material efficiently to all areas of the company, the general services involved and verify the proper management thereof, in order to reduce costs, costs and safeguard materials and goods of the company. Verify that all documents, involved in the management of clearance and receipt of merchandise, are duly signed and sealed according to established procedures. Elaboration of a report of raw materials of the different warehouses and production areas, this is delivered weekly. Inventory Management, Maximum and Minimum Control, Coordination and Logistics, Support Purchasing Department, reorder level, inventory management, Software knowledge in the modules related to inventory and warehouse. Registration of input information, transfer, tracking inventories and output in the system.
Production Supervisor
Dominican Printing Impressions (Grupo M). - Santiago de los Caballeros, Dominican Republic. 2008 to 2010
Responsible for the planned weekly production to be delivered within the stipulated time and with the requirements and established processes of the office. The planning carried out jointly with the engineering and planning department was enhanced according to the installed capacity of the department and the quantity of pieces was programmed according to the different styles, requirements, quality and audits established by the quality department. Education
Master in Management and Productivity
Universidad APEC. - Santiago de los Caballeros, Dominican Republic. 2010 to 2012
Industrial Engineering
Pontificia Universidad Catolica Madre y Maestra. - Santiago de los Caballeros, Dominican Republic. 2002 to 2008
Skills
Microsoft Office. (Word, Excel, Power Point, Visio, Outlook, Proyect ) ORACLE (Peoplesoft Enterprise) Links
http://www.linkedin.com/in/juan-veras-628b9333
Certifications/Licenses
Industrial Safety & Hygiene Certification.
December 2012 to Present
NFPA 101: Life Safety Code.
February 2014 to February 2016
NFPA 25: Standard for the Inspection, Testing, and Maintenance of Water- Based Fire Protection Systems Certification.
April 2017 to April 2019
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